Store Support Coordinator/Store Support Coordinator

Vista previa de la oferta

Store Support Coordinator/Store Support Coordinator

Operations

⚫Work as bridge between retail and care service. Actively go to store. Share and help store solve care related problems. Bring store understanding and knowledge back to Care team.

⚫Handle all repair enquiries and maintain communication with retail stores and internal departments to align service demands.

⚫Escalate repair abnormalities to headquarters via TIPS system, and follow up cases until full closure.

⚫Conduct inspection, intake, TIPS ticket creation and follow-up for DC high end products refreshing.

⚫Communicate and coordinate with external vendors to ensure smooth execution of repair and care tasks.

⚫Administer the return of repaired products and cancellation of invalid repair orders.

⚫Verify SAP Purchase Orders (PO) and goods receipt documents.

⚫Management stocked repair products at warehouse.

⚫Consolidate all repair-related customer complaints and drive full case closure.

⚫Attend monthly cross-functional meetings including technical team with headquarters and sharing sessions with Retail Excellence team.

⚫Store visits to provide frontline after-sales operational support.

⚫Participate in cross-departmental training and other relevant meetings.

⚫Drive after-sales special projects, including resource coordination, progress tracking and final acceptance

⚫Compile and submit multi-dimensional after-sales reports.

KEY REQUIREMENTS & COMPETENCIES

⚫Bachelor degree or above

⚫Be familiar with Office software

⚫Standard Mandarin, basic written and oral English communication skills

⚫Proactive client excellence awareness and service skills are necessary

⚫Proactive attitude, Open mind, active communication and fast learning

⚫High responsibility and dare to try

⚫Projects management experience is a plus

⚫Good at teamwork, with commercial mindset and can work under pressure

⚫Work as bridge between retail and care service. Actively go to store. Share and help store solve care related problems. Bring store understanding and knowledge back to Care team.

⚫Handle all repair enquiries and maintain communication with retail stores and internal departments to align service demands.

⚫Escalate repair abnormalities to headquarters via TIPS system, and follow up cases until full closure.

⚫Conduct inspection, intake, TIPS ticket creation and follow-up for DC high end products refreshing.

⚫Communicate and coordinate with external vendors to ensure smooth execution of repair and care tasks.

⚫Administer the return of repaired products and cancellation of invalid repair orders.

⚫Verify SAP Purchase Orders (PO) and goods receipt documents.

⚫Management stocked repair products at warehouse.

⚫Consolidate all repair-related customer complaints and drive full case closure.

⚫Attend monthly cross-functional meetings including technical team with headquarters and sharing sessions with Retail Excellence team.

⚫Store visits to provide frontline after-sales operational support.

⚫Participate in cross-departmental training and other relevant meetings.

⚫Drive after-sales special projects, including resource coordination, progress tracking and final acceptance

⚫Compile and submit multi-dimensional after-sales reports.

KEY REQUIREMENTS & COMPETENCIES

⚫Bachelor degree or above

⚫Be familiar with Office software

⚫Standard Mandarin, basic written and oral English communication skills

⚫Proactive client excellence awareness and service skills are necessary

⚫Proactive attitude, Open mind, active communication and fast learning

⚫High responsibility and dare to try

⚫Projects management experience is a plus

⚫Good at teamwork, with commercial mindset and can work under pressure