Vista previa de la oferta
ITSM Change Manager
Technology / Software Development
In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
This role supports BNP Paribas’ mission by ensuring stability and reliability within our technological ecosystem through effective ITSM Change Management facilitation. The main objective is to provide guidance and support for the CIB Americas Region to minimize service disruptions during transitions. By managing change requests and impact assessments, this position protects the integrity of our critical IT services.
In detail
- Validates change requests during the intake process to ensure all required information is present for accurate assessment.
- Conducts risk and impact assessments on proposed changes to prevent service disruptions within the AMER region.
- Facilitates weekly Change Advisory Board (CAB) meetings to coordinate approvals and authorizations across technical teams.
- Coordinates change execution schedules to ensure seamless transitions and minimize conflicts between simultaneous updates.
- Manages CMDB and application repositories to maintain high data quality and accurate configuration mapping.
- Performs trend analysis using reporting tools to drive continuous improvement and identify automation opportunities.
- Provides compliance and audit support by maintaining rigorous documentation standards for all change activities.
- Collaborates with cross-functional teams, including Incident and Problem Management, to resolve complex service issues.
- Shares knowledge and communicates updates to stakeholders to ensure alignment across globally distributed groups.
- The strengths and skills that will help you succeed
The strengths and skills that will help you succeed
- Bachelor’s degree in Computer Science, Information Systems, Business Administration (IT Focus), or a related discipline.
- ITILv4 Managing Professional, ServiceNow System Administrator, or PMP.
- The knowledge of English and French is required.*
- Minimum of 5 years of exposure to IT Change Management components and working within a mature ISO-certified framework.
- Expert-level ServiceNow knowledge when managing Incident, Problem, Change, and CMDB modules.
- Reasoned problem solving when addressing data quality and complex ITSM inter-relationships.
- Collaborative stakeholder management when facilitating meetings and working with globally dispersed teams.
- Responsible prioritization when managing multiple changes to meet strict SLA deadlines.
- Committed attention to detail when maintaining documentation and compliance standards.
- Technical proficiency in SQL, Power BI, or Python to perform reporting and trend analysis.
- Learning agility when adopting new tools, processes, or regulatory requirements.
*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
- At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
- BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
- To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2025
- Canada’s Best Diversity Employers 2025
- Women in Governance – Parity certified - Platinum certification
- Pride at Work Canada
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***