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Technical Business Analyst
Technology / Software Development
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Department
Global Technology powers the digital ecosystem behind UMG/UMPG. We develop and support secure, scalable systems & platforms used by artists, songwriters, partners & employees worldwide, while championing innovation and cultivating a culture that embraces emerging technologies and continuous improvement.
Overview
We are seeking a Technical Business Analyst to bridge the gap between business needs and technical solutions. This role requires a strong analytical mindset, solid SQL skills, and proven experience working in Agile environments. You will collaborate with stakeholders, product teams, and Developers to deliver data-driven insights and business solutions. Experience within the music or the music publishing industry is highly desirable.
Key Responsibilities
Gather, analyse, and document business requirements, translating them into functional and technical specifications, while leveraging AI-powered tools to improve efficiency and quality
Work closely with stakeholders to understand business processes, pain points, and opportunities for improvement
Identify opportunities to apply AI and automation to improve business processes and team efficiency
Collaborate with engineering and data teams to design and implement solutions
Write SQL queries to test and analyse data
Use Python (where applicable) for data analysis, automation, or prototyping
Support data validation, testing, and quality assurance processes
Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives)
Maintain and manage product backlogs, user stories, and acceptance criteria
Facilitate communication between technical and non-technical stakeholders
Produce clear documentation, including process flows, requirements, and reports
Required Skills & Experience
Demonstrable experience as a Business Analyst or Technical Business Analyst
Strong experience working in Agile/Scrum environments
Solid SQL skills (data querying, joins, aggregations, performance optimisation)
Experience translating business requirements into technical solutions
Strong analytical and problem-solving skills
Experience with data analysis and reporting
Familiarity with tools such as Jira, Confluence, or similar
Exposure to BI tools (e.g., Tableau, Power BI, Looker, Quicksight, MicroStrategy)
Strong understanding of how AI tools (such as ChatGPT, Microsoft Copilot, or similar) can be used to enhance business analysis, documentation, and productivity
Desirable Skills
Experience in the music or music publishing industry
Basic to intermediate Python skills (data manipulation, scripting, or automation)
Experience with data platforms or cloud environments, especially AWS
Knowledge of data modelling concepts
Understanding of APIs and system integrations
Bachelor’s degree in Business, Computer Science, Engineering, or a related field (or equivalent experience)
Soft Skills
Strong communication and stakeholder engagement skills
Ability to explain technical concepts to non-technical audiences
Detail-oriented with a structured approach to problem-solving
Comfortable working in a fast-paced, iterative environment
Proactive and self-driven
Success Measures
Delivery of clear, actionable requirements
Improved efficiency of business processes through implemented solutions
High-quality data insights and reporting
Effective collaboration across business and technical teams
About UMG UK
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.