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Customer and Consumer Experience Intern
internship · Other
Seniority Level: InternshipBecome an intern at AB InBev in the vibrant city of Prague!
Purpose:
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That’s Who We Are: Come and OWN IT
Internship Description
This internship is a full-time, unpaid opportunity in our Prague Capability Hub, with a chance for you to discover what it's like to work in one of the top 5 FMCG companies in the world. You will work on real business projects and will be in frequent contact with your line manager to align on your next steps and responsibilities.
As an intern, you'll get the chance to experience the “real life” business whilst developing your skills - learning through experiencing different areas of the business and building your own reputation. With the right focus and attitude, the internship can lead to a long-lasting career with AB InBev. You will work in our Customer Experience department and will be in frequent contact with your line manager to align on your next steps and responsibilities.
What will you be doing?
We are looking for motivated interns to join one of our fast-paced and dynamic teams supporting our French, Dutch, German, or Expansion scopes. You will have the possibility to join us in one of the 3 following positions:
1. As a Customer Experience (CX) intern, you will have the chance to drive initiatives that can enhance customers’ experience with our delicious beers and assist the team through concrete actions and projects such as order management tasks (order taking, handling disputes, creating returns, creating orders) and directly communicating with customers (including bars, restaurants, or supermarkets). You could work with a variety of different teams, from Transport to Sales, from Supply to Finance, all whilst playing a central role in the company's operations. You will be working with different software such as SAP, Salesforce, Excel, Power BI.
2. As a Consumer Experience Capabilities (CEC) intern, you will be assisting the Consumer Care and Community management team. Your responsibilities will involve providing support for consumer inquiries through various channels (social media, Salesforce, phone), with a strong focus on consumer satisfaction. This includes using analytics to improve consumer satisfaction scores. Furthermore, part of your role will involve supporting collaboration with brand managers in developing Net Promoter Score (NPS) initiatives for the different brands we manage. These NPS initiatives are designed to enhance fan loyalty for the various brands by conducting surveys, analyzing the results, and presenting recommendations. The depth of your involvement in NPS activities may vary depending on the length of your internship. Additionally, you may have the opportunity to participate in content creation, translation efforts, and the generation of valuable consumer insights. These opportunities are based on various ongoing projects within the team, aimed at further improving our working methods and our approach to consumers. You will also gain experience in managing a wide range of consumer situations, from addressing quality issues with our products to enjoying fun moments, such as our dedicated fans sharing 'tattoo' pictures on Instagram or Facebook.
3. As a Consumer Experience Business Intelligence Intern, you will support our customer experience team in analyzing and visualizing data to drive insights and improvements. The intern will work closely with cross-functional teams to gather data requirements, design dashboards, and generate actionable insights to enhance our understanding of customer behaviors, preferences, and satisfaction.
Based on internship duration, on top of day-to-day activities you will have a chance to work on different projects and mix 2 or more roles.
Internship Duration
The duration of the internship can range from 4 to 6 months or more, depending on your availability.
Learning Opportunities
70% of your learning will come from on-the-job learning. As an intern, you'll get the chance to experience the real-life business whilst developing your skills - learning through experiencing different areas and building your own reputation.
20% of your learning will come from mentorship programs, coaching, collaboration with key stakeholders & plenty of opportunities for feedback.
10% of your learning will come from formal trainings, including workshops & online training courses. We will provide you with continuous opportunities to elevate your skills with access to free training sessions facilitated by AB InBev.
Prague Experience
You will immerse yourself in a vibrant corporate environment with a global reach and emphasis on a positive workplace culture.
You will enjoy the Open Beer Bar twice a week and you will be partaking in corporate events that bring teams together and engage in enriching team-building activities.
You will experience a sense of community within the internship program, providing a supportive network for personal and professional development. You will engage with like-minded peers, exchange ideas, and benefit from the wealth of knowledge and experiences shared within our international AB InBev internship community. Approximately 60% of our workforce consists of expats.
Other Benefits for Interns
Box of beer every month.
1-month trial period of MultiSport Card.
AB InBev internal trainings (Project Management, Effective Communication, Data Automation, Microsoft Excel, Data Analytics, etc.).
Exclusive discounts on leading brands such as Datart, and HP Market.
Refer a friend - get a box of beer.
Global Mobility with Erasmus+ grant– meet the criteria and you might be able to apply for the Erasmus+ Traineeship grant program for a chance to experience new cultures, broaden your horizons and contribute to your personal and professional growth.
Ultimately, with the right focus and attitude, a successful internship could open doors to a potential long-lasting career within the company. Demonstrate your skills, dedication, and adaptability, and you may find yourself with the exciting prospect of receiving a job offer from AB InBev.
Internship Requirements
We are looking for a candidate who:
Is currently in the final year of a Bachelor’s or Master’s program, or a recent graduate.
Has legal authorization to live and work in the Czech Republic during and after finishing the internship
Exhibits an advanced level of proficiency in English, Dutch, German or French is highly advantageous.
Displays a proactive issue-solving mindset and a strong eagerness to learn.
Possesses excellent communication skills and customer-centric mindset.
Understands and aligns with the team/company culture and goals, taking proactive steps to contribute to their achievement.
Is capable of handling confidential information with trustworthiness and discretion.
Has the ability to comprehend end-to-end processes and optimize them for efficiency and effectiveness.
Demonstrates a keen sense of stakeholder management responsibilities and can effectively manage tasks with multiple deadlines.
Excels as a team player, fostering strong relationships with colleagues and key contacts.
Why build your career with us
We recruit for mindset, ambition, cultural fit, and growth opportunities.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.
What happens next?
Step 1: Online Application
Submit your application online to get started.
Step 2: Video Assessment
Keep an eye on your inbox for an invitation to complete a short video assessment that will help us better understand you and assess how well you'll fit within our teams and company. You can also expect questions about your availability for an internship and your role preferences.
Step 3: Line Manager Review
If your assessment goes well, we'll share your profile with the relevant hiring team for further consideration. We'll aim to provide you with the feedback within 10 working days.
Step 4: Online Interview
If we see a strong match, we'll schedule a brief 30-minute online interview with the hiring team. This is an opportunity for us to get to know each other better, after which we can typically make the hiring decision.
Step 5: The Offer
If we're the right fit for each other, we'll extend an offer, marking the beginning of your exciting journey with us.
We're looking forward to connect with you.
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