Vista previa de la oferta
Junior Customer Experience Specialist with German
entry · Other
Seniority Level: Entry level#Talent
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
Job Description
Launch Your International Career with Us
Are you graduating soon or looking for your first full-time opportunity after university? If you're fluent in German and English and enjoy solving problems, collaborating with people, and learning new skills, we'd love to hear from you.
This role is designed for ambitious early-career professionals who want to build an international career. You'll start in a supportive, entry-level position while gaining hands-on experience working with customers across Germany, Austria, and Switzerland.
As you grow, you'll have opportunities to develop into subject matter expert or leadership roles based on your performance, impact, and career aspirations. You'll work alongside experienced colleagues, collaborate with international teams, and build valuable business, analytical, and communication skills that will accelerate your career.
What You'll Do
As a Customer Experience Associate, you'll help deliver an outstanding experience for our customers by:
- Supporting customers from Germany, Austria, and Switzerland through phone, email, and other communication channels.
- Resolving customer questions and requests in a professional and timely manner.
- Coordinating with internal teams including Logistics, Sales, Credit Management, Marketing, and Operations to find the best solutions.
- Managing urgent customer issues and ensuring smooth follow-up until resolution.
- Building positive relationships with customers and internal stakeholders.
- Analyzing customer data and identifying trends that help improve customer experience and business performance.
- Contributing ideas for process improvements and helping create a better customer journey.
Who You'll Work With
You'll collaborate with colleagues across multiple countries, including:
- Customers such as wholesalers and retailers
- Sales and Key Account teams
- Logistics and Supply Chain
- Credit Management
- Marketing and Brand teams
- Global Capability Center (GCC) teams
Who We're Looking For
We welcome applications from recent graduates and candidates with some early professional experience. You'll be successful if you have:
- A customer-focused mindset and enjoy helping people.
- Strong communication and interpersonal skills.
- A proactive attitude and willingness to learn.
- The ability to adapt in a multicultural, international environment.
- Good organizational skills and attention to detail.
- A collaborative approach and enjoy working as part of a team.
- The confidence to take ownership while continuously developing your skills.
Skills & Qualifications Required
- Fluent German (spoken and written)
- Fluent English (spoken and written)
- Basic knowledge of Microsoft Office
- SAP knowledge is a PLUS
What's in it for you:
Benefits for you and your family to help your physical and mental health
Competitive parental leave and pension contributions (2,5%)
25 days of holidays per year
Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance
A beer allowance to enjoy our brands
Meal vouchers
Local Bonus
26 weeks paid leave for primary caregivers
Build your career with us
We recruit for mindset, ambition, cultural fit, and growth opportunities.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.