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Control Manager - Executive Director
senior · Risk & Compliance
Our Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world help the company work better, faster, more efficiently and safer. We protect and support employees by providing a multitude of critical services across the firm's global operations.
As a Control Manager – Executive Director in Global Real Estate (GRE), you will support the strategic delivery of GRE's Property Management controls objectives. You will be a trusted advisor to the team, while remaining curious and in tune to emerging risks. You will be responsible for enabling the framework that supports the alignment and accurate reflection of business risks to controls and lead a team responsible for delivering controls oversight and risk management practices, ensuring alignment with firmwide standards and regulatory requirements. This role is based in New York and requires close partnership with GRE and cross-functional stakeholders across Finance, Sourcing, Legal, and more.
Job Responsibilities
- Serve as a strategic business partner to GRE's Property Management function, providing end-to-end controls oversight and issue management
- Oversee the identification, escalation, and remediation of control gaps and issues, driving closure of action plans and ensuring sustained compliance with firmwide standards
- Develop and lead transformative initiatives.
- Partner proactively with audit and testing teams throughout control testing activities and internal audit reviews to support favorable outcomes
- Oversee a broad suite of recurring certification, attestation, and reporting obligations, ensuring timely and accurate delivery on behalf of the business
- Support Property Management’s third-party oversight activities, including review of third-party intermediaries and vetting of related business activities
- Lead and develop a team of direct reports, managing workload across a broad and varied controls portfolio
- Serve as a cross-functional partner to Finance, Sourcing, Legal, Security, and other key stakeholders, driving alignment across a complex, matrixed organization
Required Qualifications, Capabilities and Skills
- Minimum 10 years of experience in controls, audit, risk management, or compliance within financial services or a related industry
- Proven experience supporting real estate or property management operations from a controls, audit, or risk perspective
- Strong working knowledge of control and risk management frameworks, with hands-on experience leading or supporting control testing, internal audit engagement, or regulatory review processes
- Demonstrated people leadership experience, with the ability to manage, develop, and motivate a team in a fast-paced, high-visibility environment
- Exceptional stakeholder management and communication skills, with the ability to engage senior executives and distill complex topics into clear, executive-level materials
- Strong analytical skills and sound judgment, with the ability to translate stakeholder input into actionable insights and recommendations
- Ability to work autonomously, prioritize effectively, and manage competing demands across a broad portfolio
Preferred Qualifications, Capabilities and Skills
- Familiarity with real estate or facilities industry compliance standards and related regulatory frameworks, including experience working within SOX or similar controls frameworks
- Experience with procurement oversight and vendor integrity monitoring within a real estate or property management context
- Experience with project management, procurement, or vendor management platforms (e.g., PMWeb, Ariba, SAP)