Senior Analyst WFM

Vista previa de la oferta

Senior Analyst WFM

senior · Consulting

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The RESL Operations team is committed to delivering exceptional customer and colleague experiences through innovation, operational excellence, and continuous improvement. As part of the Operations Performance Ecosystem (OPE), the Workforce Management (WFM) team leads the end-to-end workforce strategy for RESL Operations, partnering across Operations, Finance, Strategy, Analytics, Product, and Technology teams to drive informed business decisions.

As a Workforce Management Community of Practice, the team provides expertise in capacity planning, forecasting, workforce optimization, and operational analytics to support business performance, customer experience, and colleague engagement objectives. The team also plays a key role in identifying and integrating automation, advanced analytics, and AI-enabled capabilities that enhance operational effectiveness and workforce planning maturity.

Job Description

Reporting to the Manager, Workforce Management, the Senior Analyst is responsible for providing strategic workforce planning and analytical support across RESL Operations. This role combines forecasting expertise, business consulting, project leadership, and advanced analytics to support operational decision-making and long-term workforce strategies.

Key Accountabilities

• Lead the planning, development, execution, monitoring, and continuous enhancement of workforce management models supporting RESL Operations.
• Design, maintain, and optimize workforce capacity plans that align staffing supply with workload demand while balancing customer, colleague, and business outcomes.
• Partner with business leaders, Product Groups, and key stakeholders to understand operational strategies, volume drivers, and future business changes impacting workforce requirements.
• Develop forecasting methodologies, workforce models, and scenario analyses to evaluate resource needs, productivity opportunities, and operational risks.
• Conduct workforce impact assessments and business case analyses to quantify the impact of strategic initiatives, process changes, technology enhancements, and operating model transformation.
• Leverage advanced analytics, automation, and AI-enabled tools to improve forecasting accuracy, workforce efficiency, and decision support capabilities.
• Translate complex workforce insights into actionable recommendations and executive-level presentations that support strategic planning and investment decisions.
• Lead and facilitate working sessions, governance routines, and cross-functional initiatives involving multiple business partners and stakeholders.
• Support the development of workforce management standards, methodologies, governance practices, and forecasting best practices across supported business areas.
• Partner with Data, Analytics, Technology, and Operations teams to ensure workforce metrics, calculations, and reporting solutions remain accurate, scalable, and aligned with business objectives.
• Identify, evaluate, and implement opportunities to improve workforce planning processes through automation, continuous improvement, and innovative solutions.
• Develop educational materials, playbooks, job aids, and presentations to enhance workforce management knowledge and capability across the organization.
• Support strategic initiatives by providing workforce expertise, resource planning guidance, and analytical leadership throughout the project lifecycle.

Job Requirements

Knowledge & Experience

• Experience in Workforce Management, Capacity Planning, Forecasting, Business Analytics, Operations Strategy, or related disciplines.
• Advanced proficiency in Microsoft Excel with demonstrated experience building analytical models and decision-support tools.
• Strong analytical, critical thinking, and problem-solving capabilities with the ability to translate data into actionable business insights.
• Experience developing workforce forecasts, capacity models, scenario analyses, and operational performance assessments.
• Knowledge of workforce management principles, forecasting methodologies, productivity analysis, and operational performance metrics.
• Experience utilizing data visualization, reporting, and analytical tools such as Power BI, SQL, Python, Tableau, or similar platforms is considered an asset.
• Demonstrated ability to leverage analytics, automation, or AI-enabled technologies to improve business outcomes and workforce planning effectiveness.

Leadership & Communication

• Strong business acumen with the ability to understand enterprise objectives and align workforce strategies accordingly.
• Exceptional verbal, written, and presentation skills with an ability to communicate complex analytical concepts to senior leadership audiences.
• Proven ability to influence decision-making through data-driven recommendations and business case development.
• Strong stakeholder management and relationship-building skills across multiple levels of the organization.
• Ability to independently manage multiple priorities, deliver high-quality results, and adapt effectively within a dynamic environment.
• Demonstrated success leading initiatives, driving change, and influencing cross-functional partners without direct authority.

Additional Information

• Undergraduate degree in Business, Economics, Operations Research, Mathematics, Statistics, Data Analytics, Computer Science, or a related quantitative discipline is preferred.
• Relevant professional experience in Workforce Management, Capacity Planning, Forecasting, Analytics, Business Intelligence, or Operations Strategy may be considered equivalent.
• Experience in financial services, operations, customer service environments, or workforce planning functions is considered an asset.
• Commitment to fostering an inclusive workplace that reflects the diversity of our customers, colleagues, and communities.

Role Summary

We are seeking a highly analytical and strategic workforce management professional to support the evolution of forecasting, capacity planning, and workforce optimization within RESL Operations. This role combines advanced analytics, business partnership, operational consulting, and workforce planning expertise to deliver actionable insights, enable effective decision-making, and drive continuous improvement through innovation, automation, and AI-enabled capabilities

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):