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Head of Disability & Voluntary Benefits Claims Operations

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Job Classification:

Head of Disability & Voluntary Benefits Claims Operations

Location: Open to remote or hybrid candidates within the U.S. Candidates should be comfortable with regular travel and maintaining an in-person presence at a Prudential office as business needs require (Newark, NJ; Portland, ME; Fort Washington, PA; Hartford, CT).

About the Role

We are seeking an experienced executive leader to oversee our Disability and Voluntary Benefits Claims organization. This role is responsible for the strategy, performance, and transformation of claims operations across Disability (STD, LTD, Absence, Paid Leave) and Voluntary Benefits products (Supplemental Health, Critical Illness, Accident, and related offerings).

The successful candidate will lead a large-scale claims operation, ensuring exceptional customer outcomes, operational excellence, regulatory compliance, and continuous business transformation through technology, automation, and process innovation.

Key Responsibilities

• Lead end-to-end Disability and Voluntary Benefits Claims operations, ensuring high-quality service and consistent operational performance.

• Deliver strong outcomes across customer experience, quality, productivity, and financial performance measures.

• Partner with Product, Finance, Technology, Risk, Legal, and other business leaders to achieve strategic objectives.

• Drive modernization efforts through process improvement, digital capabilities, AI, and automation.

• Maintain a strong control environment and ensure compliance with applicable regulatory and legal requirements.

• Develop and execute workforce and talent strategies to build a high-performing, future-ready organization.

• Lead and develop a team of senior leaders across a geographically dispersed organization.

• Represent the claims organization with key internal and external stakeholders.

Qualifications

Required Experience

• 15+ years of progressive leadership experience in disability, absence management, voluntary benefits, or group insurance claims.

• Significant experience leading large, multi-site operations with substantial organizational scope and complexity.

• Proven track record of driving operational excellence and large-scale transformation initiatives.

• Deep understanding of disability and voluntary benefits products, claims administration, and relevant regulations.

• Executive-level experience partnering across business functions, including Product, Finance, Technology, and Risk.

Education

• Bachelor's degree required.

• Advanced degree and/or industry designations preferred.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level. 
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 
• 401(k) plan with company match (up to 4%). 
• Company-funded pension plan. 
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. 

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.