Client Advisor/Account Handler

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Client Advisor/Account Handler

mid · Risk & Compliance

Company:

Description:

Account Handler/Client Advisor – Marsh RMP

We are seeking a talented individual to join our Risk Management team at Marsh. This role can be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be responsible for supporting Client Executives and lead Client Advisors in maintaining their book of business and handling the day-to-day activities including renewals, mid-term adjustments, invoicing, slip production and handling any client queries.

We will rely on you to:

• Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.

• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

• Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts

• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.

• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.

• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.

• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What you need to have:

• Previous experience within a similar role within commercial or corporate insurance within a similar role or other insurance related field.

• Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Applications.

• Strong written and verbal communication skills.

• Confidence to advise and negotiate.

• The ability to build, manage and develop relationships.

What makes you stand out:

• A desire for a long-term career within the insurance industry

• A thirst for learning and the opportunity to study for further insurance related qualifications

• Previous experience within a similar role/industry

• Excel, Word & Outlook knowledge and the ability to learn new software platforms

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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