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AI Program Manager

senior · Insurance

At Allianz Holding eins, we are the glue behind Allianz Central Europe (ACE), propelling strategic growth and operational excellence across our diverse portfolio. Our mission is to innovate and enhance the insurance, pension, and asset management sectors within the growing Central European region. Spanning over 11 dynamic countries – Austria, Bulgaria, Czechia, Croatia, Slovenia, Hungary, Poland, Lithuania, Romania, Slovakia, and Ukraine – and with over 7,500 employees, we are committed to shaping a brighter financial future for millions. Join us in our journey to redefine industry standards and make a lasting impact across the region.

What we offer:

Collaboration in one of the world's largest insurance companies and a Great Place to Work® | flexible options for remote work within Austria | state-of-the-art office in the ICON TOWER right at Vienna Central Station | culture of continuous education is a priority: excellent training and e-learning opportunities | lunch subsidiary | discounted insurance conditions | employee stock program | diverse sports and health offerings | We celebrate our successes

We are seeking a motivated and experienced Project Manager to join our team at the regional headquarters in Vienna. In this role, you will lead and drive complex AI transformation program, scaling AI  across the entire insurance business value chain and all Operating Entities (OEs) in the CE region, ensuring impactful outcomes for Allianz Central Europe (ACE). You will collaborate across organizational boundaries, modernize insurance business with AI, and support the Regional Chief Information Officer (CIO) in managing IT strategy and project portfolio. You will become part of the Regional AI Hub and work closely with Heads of Operations, Heads of IT, Project Managers, and local AI teams to ensure alignment, foster collaboration, and successful implementation of AI strategic initiatives.

What you do:

• Lead and manage AI transformation program across Central Europe, focusing on modernizing insurance business processes with AI and re-engineering operating models.
• Contribute to the AI strategy and drive AI projects portfolio across the CE region, ensuring alignment with strategic business objectives.
• Drive the AI agenda (focused on Claims & CX) across OEs: set direction, shape the regional roadmap, and drive delivery against measurable effectiveness and experience outcomes. Ensure the steering and support for implementation at local level
• Translate the AI Program ambition into a prioritized pipeline focused on high-volume transactional processes where AI delivers the largest gains.
• Take responsibility for preparing, organizing, and facilitating Regional Project Steering Committees to ensure effective decision-making and alignment across stakeholders.
• Drive cross-functional collaboration within the region and across Operating Entities (OEs) to help the countries deliver AI projects effectively

What you bring:

Required Qualifications:

• University degree in Business Administration, Information Technology, Project Management, or a related field, within insurance or financial services.
• 7+ years of experience in claims, operations, or process transformation, with a track record of delivering efficiency or effectiveness impact
• Strong understanding of claims and customer-service processes and operating models.
• Experience in managing cross-functional collaboration, ideally in multinational context.
• Excellent stakeholder management and communication skills, with the ability to present to senior leadership levels.
• Working knowledge of AI technologies and agentic principles, and how they apply to claims and CX.
• Proficiency in project management tools and methodologies.
• Fluent in English.

Advantageous Qualifications:

• Experience in a regional or multinational insurance organization.
• Familiarity with agentic AI e2e process redesign, document automation, or conversational AI in operations.
• Understanding of EU AI Act, DORA, and GDPR relevance to claims and customer data.

Key Success Factors:

• Strong process acumen and ability to connect AI capability to measurable operational impact.
• Excellent communication and presentation skills for executive and OE audiences.
• Strong stakeholder management skills, with the ability to build trust, align diverse interests, and drive commitment across senior leaders, regional functions, and Operating Entities
• Collaborative, invitation-led mindset - building movement across teams and countries.
• High attention to detail and accuracy under time pressure.
• Proactive and solution-oriented approach to problem solving.

Job information:

Start date: asap | Working hours: 40 hours per week | Location: ICON Towers - directly at Vienna Central Station, 1100 Vienna |

Annual gross salary: 100k EUR (full-time basis). Overpay is possible in case of and depending on appropriate experience, qualifications and commitment.

For more information about the position, please contact: carolyn.poelman@allianz-cee.com

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.