Business Service Associate

As a Business Services Associate, you will be at the heart of our Direct/Primary insurance operations across the Asia & Pacific region. You'll serve as the critical link between Underwriting, Operations, Compliance, Finance, and our outsourced partners — ensuring that insurance policy processing, regulatory reporting, and data quality standards are met with precision and consistency. This is a role where your analytical mindset and operational expertise will directly contribute to Swiss Re's mission of making the world more resilient.

Key Responsibilities

• Act as the Single Point of Contact for all internal and external stakeholders on reporting requirements related to regional regulatory adherence across Asia & Pacific

• Run and submit regulatory reports by understanding data sources across various systems, ensuring strict adherence to defined timelines

• Perform rigorous quality checks to validate data accuracy and report integrity before submission to regulators and third parties

• Conduct data analysis and communicate findings clearly to relevant stakeholders to support informed decision-making

• Identify deviations and errors, follow through on corrective actions, and drive resolution with the appropriate teams

• Support audit activities by preparing and organizing requested information for internal and external auditors

• Prepare and review periodic operational and compliance reports, including dashboards, trackers, and management information packs

• Support stakeholders with data extraction, reconciliation, and analysis to enable accurate and timely business insights

• Collaborate with Underwriting Assistants and MGA Managers to design and implement effective and efficient operational processes

• Support UAT planning and execution as well as regional and global project deployments

• Facilitate training and access management to ensure teams are equipped and compliant

• Support the yearly Business Continuity exercise and respond to ad hoc reporting requirements as they arise

You'll be joining the CorSo Central Operations APAC team — a dynamic group sitting at the core of Swiss Re's Direct/Primary insurance operations across the Asia & Pacific region. As part of one of the world's leading providers of reinsurance and insurance-based risk transfer, our team plays a vital role in anticipating and managing a wide variety of risks — from natural catastrophes and climate change to cybercrime. We combine deep operational expertise with creative thinking and a pioneering spirit to deliver solutions that make a real difference for our clients and the world. You'll work in a collaborative, cross-cultural environment where your contributions truly matter.

You are a proactive and analytically minded professional who brings a strong sense of ownership and accountability to everything you do. You communicate with confidence across cultures and functions, adapt quickly to shifting priorities, and are committed to delivering high-quality outcomes. You take pride in accuracy, enjoy solving complex operational challenges, and are motivated by continuous improvement. You bring a customer-first mindset and the resilience to thrive in a fast-paced, multifaceted environment.

We are looking for candidates who meet these requirements:

• Minimum 4 years of experience in (re)insurance operations, with a solid understanding of insurance and reinsurance policy administration

• Strong data analysis and reporting skills, with demonstrated ability to extract, reconcile, and interpret data from multiple systems

• Proficiency in MS Excel and/or database tools (e.g., Access DB), with working knowledge of data analytics tools such as Python, R, or equivalent

• Graduate degree in Commerce, Finance, or Business Administration or an equivalent qualification

• Strong operational oversight capabilities, including experience with compliance reporting, quality assurance, and regulatory submissions

These are additional nice to haves:

• Experience working with outsourced operational partners (e.g., BPO environments such as Genpact)

• Familiarity with UAT processes and participation in system or project deployments

• Exposure to regional regulatory frameworks across Asia & Pacific markets

• Experience preparing management information, dashboards, and audit-ready documentation

• Excellent cross-cultural communication skills — both verbal and written — with the ability to engage confidently with diverse, global stakeholders

• Demonstrated agility and flexibility when managing competing priorities and evolving business needs

• Experience supporting Business Continuity Planning (BCP) exercise

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.