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USI-EH27-ES-MF UK- L50 - Specialist Manager- Leadership Support Centre- Hyderabad
manager · Consulting
Join Deloitte USI’s Leadership Support Centre (LSC), part of the enabling areas team that supports global teams and provides centralized business support services to the UK Firm. As a Specialist Manager, Project, you will partner with the USI Leader to oversee local team operations, manage service delivery, and drive continuous improvement in performance and process excellence.
Work you'll do
As a Specialist Manager, Project, you will be responsible for:
- Overseeing end-to-end delivery of business support services from USI to the UK Firm and managing service governance through SLAs, KPIs, benchmarks, and performance metrics
- Leading people and performance management activities for team leads and broader teams, including talent development, check-ins, iRPM implementation, and recognition programs
- Standardizing and streamlining operations to improve efficiency, consistency, quality, and adoption of new systems, tools, and ways of working
- Managing stakeholder relationships across Deloitte EBS and leading transitions of new services to USI, including due diligence and knowledge transfer
- Identifying offshoring opportunities, developing business cases, driving reskilling strategies, and translating strategic goals into actionable team priorities
- Ensuring compliance with Deloitte risk management and quality standards while resolving complex operational issues through analysis and sound judgment
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
- 12-16 years of overall experience, including 5-6 years of people management experience
- Experience managing large, diverse teams across multiple workstreams
- Experience in stakeholder engagement, conflict resolution, and operational efficiency
- Strong analytical skills and experience with matrix or data management
- Strong communication and relationship-building skills
- Experience driving team development, cultural alignment, mentoring, and performance management
- Experience managing competing priorities in a fast-paced, evolving environment
- Experience in service transition, performance governance, and business partnering
Preferred:
- Experience with workflow management tools such as Jupiter, ServiceNow, Concur, or Ariba
- Experience identifying offshoring opportunities and managing end-to-end transition activities
- Experience introducing technology-enabled improvements to business support operations