Job Responsibilities
- Lead the Employee Dining strategy and roadmap across the region.
- Develop and maintain dining brand standards and service models.
- Serve as the subject matter expert on café, retail, coffee, and dining programs.
- Partner with vendors and stakeholders to develop and implement innovative dining concepts.
- Evaluate market trends, customer insights, and industry developments to inform strategy.
- Support the design and delivery of new dining locations and renovation projects.
- Manage vendor performance, including contractual obligations, audits, and business reviews.
- Analyze utilization, participation, and operational metrics to assess program effectiveness.
- Develop business cases and recommendations for strategic initiatives and investments.
- Collaborate with operational teams to ensure consistent delivery of service excellence.
- Lead training and change management initiatives to support new programs and services.
Required Qualifications, Capabilities and Skills
- Experience managing dining, food service, hospitality, or retail programs.
- Knowledge of food, beverage, coffee, and retail industry trends.
- Experience developing and implementing service strategies and operational standards.
- Experience managing external vendor relationships and contract performance.
- Ability to analyze operational and financial data to support business decisions.
- Strong project management and organizational skills.
- Excellent written and verbal communication skills.
- Experience collaborating with cross-functional stakeholders.
- Ability to lead multiple initiatives and priorities simultaneously.
- Experience supporting facility openings, renovations, or service transformations.
Preferred Qualifications, Capabilities and Skills
- Experience managing large-scale regional dining or hospitality programs.
- Knowledge of workplace experience, amenities, or employee services environments.
- Experience implementing technology-enabled dining solutions.
- Experience supporting brand development and customer experience initiatives.
- Experience working within a highly regulated or multinational organization.
- Knowledge of supplier diversity and small business partnership programs.
- Experience developing customer satisfaction programs and service excellence frameworks.