Client Success Team, Relationship Management Associate

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Client Success Team, Relationship Management Associate

Corporate Finance

Job Description

What is the opportunity?

We are seeking a highly organized and detail-orientated capital markets onboarding analyst, responsible for the entire workflow, providing a professional, responsive, and accurate service to client and internal business partners.

Leverage knowledge of the client onboarding policies and Capital Markets operations to ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact and escalation between RBC and its clients.

What will you do?

• Member of a global team primarily focused on Capital Markets onboarding requests from clients and sales desks based in the UK and Europe.

• Manage client lifecycle requests for new and existing clients across the functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to deliver a smooth and efficient experience for the client and Sales.

• Maintain and update status reports on the onboarding progress to business stakeholders, providing transparency and improved client service, escalating as required in order to meet client deadlines and expectations.

• Identifying and escalating any operational control events to the relevant escalation teams, assisting with any operational deficiencies, trading without approvals, risk loss events.

• Ensure compliance with bank policies applicable to onboarding across KYC, risk and regulatory activities.

• Provide additional business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics)

• Proactively identify opportunities to enhance, streamline and automate processes.

• Represent RBC professionally on client calls alongside Sales, demonstrating deep product and process expertise while building trust and confidence through clear communication, active listening, and a genuine commitment to understanding and addressing client needs and concerns.

• Serve as a knowledgeable guide and trusted advisor, proactively walking clients through our onboarding process, explaining requirements and timelines, anticipating questions, and providing tailored recommendations to ensure clients feel supported and confident throughout their journey with RBC.

What you need to succeed?

• Bachelor’s Degree or equivalent/similar

• Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)

• Basic understanding of Capital Markets products – FX, Cash and Equity Derivatives, Fixed Income, Futures, Commodities and Rates Derivatives

• Understanding of fund management industry is a benefit but not essential

• Proficient in MS Excel skills (macros, look-ups etc) and experience with CRM systems or onboarding platforms.

• Excellent communication skills, both written and verbal

• Confident and Client First approach to join client calls with Sales.

• Ability to assist/walk clients through our process and provide guidance and best approach.

• Proactive, team player, self-motivated with strong organizational and time management skills (must be able to prioritize and re-prioritize tasks to meet the fast-paced demands of the trading environment)

• Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.

• Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.