Join Wolters Kluwer TeamMate, a global leader in audit management solutions used by over 3,000 organisations across over 120 countries. As part of our Corporate Performance & ESG division, you will help organisations transform their audit and assurance processes.
This is a high-impact consulting leadership role where you will drive a wide range of TeamMate software engagements across the Middle East. You will work directly with senior stakeholders, shaping how leading organisations drive efficiencies in their assurance process with TeamMate solutions.
You will hold a senior position within our consulting team, reporting to the EMEA Associate Director of Professional Services in the UK. You will develop deep expertise in all TeamMate solutions, leading consulting teams on multi-resource engagements, guiding our customers through the implementation process from sales handoff to go-live.
Primarily, this role requires experience in audit (internal or external). A solid understanding of second line of defense assurance functions is extremely beneficial – such as SOX, internal controls, and enterprise risk management. B2B experience in implementing similar audit management or GRC systems is also beneficial.
You will work closely with a European consulting team comprising project managers, functional and technical consultants delivering successful implementation outcomes for organisations across all industry sectors.
Key responsibilities:
Project leader responsibilities:
Acts as SME to internal staff and trusted advisor to TeamMate customers in relation to all TeamMate solutions and their application to audit, assurance and GRC processes.
Works closely with the engagement project manager to manage and monitor project timelines and budget.
Provides regular status updates to Wolters Kluwer leadership in relation to project progress.
Identifies project issues and risks, recognises their impact, and consults with the customer to discuss risk mitigation plans.
Manages issues and escalations during engagement, liaising with other Wolters Kluwer operations teams such as product management, support and technical services.
Contributes to the innovation and improvement of internal service delivery processes.
Service delivery responsibilities:
Business analysis:
Leads discovery workshops to identify customer business requirements.
Conducts process mapping workshops, identifying and documenting current and future state processes.
Engages effectively with stakeholders at all levels and across multiple assurance functions such as internal audit, internal control, risk management and similar GRC functions.
Functional design and configuration:
Responsible for the functional design and configuration of the TeamMate product, ensuring its setup parameters meet the customers’ requirements as closely as possible.
Provides coaching and delegates tasks to professional services consultants when working on large engagements staffed by multiple consultants.
Shares audit and assurance best practice with the customer, becoming a trusted advisor for TeamMate solutions.
User training:
Delivers effective end user training to the customer’s user base, ensuring high rates of user adoption.
Advises customer on most effective training approach to suit customer’s requirements.
Provides guidance to professional services consultants around the delivery of end user training.
Creates training user manuals and guides to supplement instructor-led delivery of end user training.
Delivers train-the-trainer training on large engagements, supporting the customer’s internal trainers on training best practice.
Key skills required:
Background in audit (internal or external) is essential.
Experience implementing similar audit and assurance or GRC solutions is welcome – especially across the Middle East region.
Ability to work autonomously and independently.
Strong customer service skills, a good listener with the ability to effectively manage customer expectations and develop strong relationships with customers.
Comfortable engaging with customers both virtually and face to face.
Tenacious individual who enjoys working with people from different backgrounds and nationalities.
Excellent organisational and communication skills, both written and verbal.
Willingness to travel across the Middle East region when customers prefer onsite delivery of services.
Flexibility in accommodating customer engagements which may change at the last minute.
Excellent presentation skills demonstrating flair and enthusiasm.
Strong problem solving and analytical skills.
Native-level Arabic and fluent English.
Qualifications:
Bachelor’s degree in business administration, accounting or information systems.
GRC or Internal Audit certification, e.g. CIA, CRMA, CISA.
Minimum 7-years work experience.
Our package:
Competitive salary & benefits.
Performance related bonus.
Opportunities to travel throughout the Middle East region and Europe.
Structured training programme.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.