- Primary ownership of all new sales and renewal activity for print and content products and LOBs within assigned accounts.
- Delivers against individual quotas for print and content.
- Researches and gathers information on current customers and their needs.
- Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, and up-sell within existing products.
- Effectively prioritizes and responds to leads or customer requests for information regarding print and content solutions.
- Leverages SFDC data and account insights to identify, pursue, and close opportunities to retain existing business (e.g., renewals), cross-sell or up-sell at existing customers, or create business with new customers through regular strategy meetings with the customer about their needs.
- Understands and articulates value propositions of CS offerings; collaborates with product managers or Technical Sales as needed to source deep technical expertise.
- Responsible for onboarding and/or training customers on print and content products as needed.
- Maintains a clean and accurate pipeline in CRM
- Adheres to defined sales methodology and sales processes including steps to configure, price, quote products and services, draft, negotiate and close contracts
- Individual quota attainment; achievement of renewal target and up-sell targets
- Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter)
- Customer satisfaction scores and retention rates
- Completion of assigned product trainings and other required learnings for professional development
- Bachelor’s Degree or equivalent relevant experience
- 1+ years working in Account Management or Sales or other equivalent experience
- Basic understanding of business, financials, products/services and the market
- Excellent communication (both written & oral) and presentation skills
- Ability to follow a sales plan and manage resources accordingly
- Data analysis skills and ability to derive insights that drive next steps or actions required.
- Account Management (general knowledge of customer’s business, decision makers, and purchasing process)
- Communicate effectively in both face-to-face and virtual selling environments.
- Interpersonal skills, ability to build stakeholder relationships virtually
- Team effectively with other internal teams including Sales, Sales Support stakeholders.
- Stay organized and manage multiple priorities at once across multiple customer accounts.
- Up-sell and/or pursue renewal transactions with customers
- Professional demeanor in oral and written communications
- Passion for and ability to learn and develop Sales skillsets
- Self-motivated; proactive and perseverant mindset
- Identify when account requires additional assistance and migrate to face-to-face account
- Solution presentation skills (virtual by phone or video)
- Prioritize multiple priorities across various accounts
- Effective collaborator with technical skilled individuals
- Deep product knowledge of Compliance Solutions’ print and content solutions.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$47,600.00 - $81,250.00 USDThis role is eligible for Commission.Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.