Beauty Advisor for Luxury Products Division
Are you passionate about luxury products?
Then joining L’Oréal Luxury Product Division Retail Structure, in the role of “Beauty Advisor” might be the opportunity that you’ve been looking for!
At L’Oréal Luxury Products Division (LLD), we create offline and online brand experiences that make our customers the center of our iconic brand universe. We make the customer the hero of our brand story. Every day we push boundaries in the world of traditional and digital strategies to advance the brand building, the retail excellence and the digital engagement creating real emotion through memorable brand experiences and creative marketing initiatives.
Now we are looking for a Beauty Advisor!
You will…
As a Beauty Advisor, you will provide exceptional service in store customers whilst achieving business targets and driving brand awareness. You have a real passion for communicating.
Training will be provided for this role but passion, product knowledge and the ability to learn digital tools quickly must be skills you are ready to utilize.
Responsibilities
- Able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice to create positive customer experience
- Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling
- Support daily operations at point of sales (POS) activities
- Follow brand CRM procedures to recruit and retaining customers
- Maintaining the point of sale quality and merchandising: maintain appearance and cleanliness of the POS, merchandising, ensure on shelf product availability
- Masters POS system (e.g. IPPOS; MS outlook etc.) and operation procedures
- Responsible to acknowledge/record all customer complain and issues
- Communicate to Counter / Field Manager useful information about competition, clients or all other key events occurring at POS
- Develop and maintain positive relationship with department store floor managers
Using live chat, social media, and virtual teleconsultations you will act as a brand ambassador, targeted on your product sales just as when you are in store
If you feel excited by this job opportunity, then go through the below job criteria and you are one step closer to joining L’Oréal Hellas:
- Previous experience in customer service (preferably in the Beauty sector)
- Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store
- Strong customer service mindset
- Self-motivated to work remotely and meet or exceed targets, using reporting tools to track against KPI’s
- Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate
- Strong time management and organizational skills to manage high volume of online interaction as well as continuing this in store
- Digitally savvy – you pick up digital tools quickly and know how to be effective using social media
- Embrace change as this role has room to grow and so does the successful candidate
- Convey passion and master story telling verbally and through your writing
- Connect with our clients to provide good solutions and after sales/clientele
- Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays