About your business area / department

Amadeus is one of the top ten travel technology companies in the world. At Amadeus we are passionate about building better technology that makes better journeys by connecting the entire travel ecosystem — airlines, search engines, travel agencies, tour operators and other travel players — with the objective to better run their operations and improve the travel experience.

Within the Travel Unit, Travel Distribution Customer Operations (CMO) unites all worldwide activities related to the customer journey, from onboarding new solutions to everyday usage, playing a key role in every step of the customer relationship: from the acquisition of the customer to adoption (Delivery) and then retention (Customer Services).

Our Implementation Service (IMP) organization is part of Delivery, and our mission is to enable customer success by delivering optimal and efficient services around our portfolio — helping customers maximize the benefit of our offering and ensuring a highly satisfying operational relationship.

Within this organization, you will be part of the Implementation Projects & Performance (IPP) team, which provides Project Managers for IMP complex projects (migration, decommissioning, etc.), coordinates IMP Strategic Streams (performance, automation, AI, etc.) and manages Transversal programs (from outside CMO) for IMP.

Summary of the role

A leadership role within the implementation project team, guiding strategic projects through the definition and planning phases and then monitoring and controlling them to completion using Project Management methodology. You will be responsible for problem resolution and overall project success.

In this role you’ll

Build and manage the implementation project core team.
Ensure coordinated action between the Amadeus organization, external parties and customer implementation groups.
Centralize and follow up technical issues.
Refine and finalize the implementation project scope with the Program Manager and Sponsor.
Identify all activities necessary to produce all project deliverables.
Size the implementation project (implementation and gap activity).
Estimate and identify resources with participating line organization units.
Build and validate detailed implementation project planning.
Consolidate and follow up implementation project planning, resources and issues.
Define and follow up implementation reporting (reporting structure and content, etc.).
Monitor the project and ensure the quality of project deliverables.
Evaluate internal and external project risks and propose mitigation actions.
Communicate and report on project resources, progress, risks and costs to the Program Manager and Sponsor.
Escalate any issue impacting costs, project delivery timeline or scope to the Program Manager and Sponsor.
Support the Program Manager to implement the CR structure for financial purposes.
Attend the Customer Project Status meeting and the Project Steering Committee.

About the ideal candidate

Education: University degree (Computer Sciences, Software Engineering or Business school).
Language: good professional spoken and written English required.
Travel industry knowledge: strong knowledge of the travel industry (at least 4 years spent working for a travel agency, a tour operator or an airline).
Project management experience: 3 to 5 years prior experience as a Project Manager.
Project Planning & Execution: ability to develop and manage project plans, coordinate stakeholders and drive risk mitigation.
Communication: strong verbal and written communication in English; capable of managing cross-functional teams and interactions with customer representative teams (Account Managers, etc.).
Technical Acumen: understanding of software development cycles, product integration and system onboarding.
Tools Proficiency: MS Project (or equivalent), Excel, PowerPoint, Copilot (or equivalent GenAI) and collaboration platforms (e.g. ServiceNow, Jira).
Documentation: skilled in producing high-quality project documentation (e.g. in Confluence, SharePoint), risk logs and performance reports.
Leadership: empowering team members, ensuring role clarity and driving accountability.
Adaptability: comfortable navigating internal procedures and implementation workflows; able to work in a multicultural, global environment.
Development life cycle: basic understanding of the development life cycle.
Nice to have: analytical, financial or technical (development) skills are a plus.

What we can offer you

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurance and other competitive benefits.
Work from anywhere: onsite, hybrid or fully remote.
Professional development to broaden your knowledge and enhance your skills, with online learning hubs packed with technical and soft-skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process

The application process takes no longer than 10 minutes! Create your candidate profile, upload your resume/CV and apply today.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Implementation Project Senior Specialist