Service Reliability Engineer

Job Title

About The Business Area/Department :

The Platform & Network Support Services department provides reliable, continuous, and globally coordinated frontline support for network, batches, cloud platforms, and critical infrastructure services as well as monitoring services, safeguarding operational stability and enabling seamless system lifecycle operations. 

Summary of the role:

A Service Reliability Engineer (SRE) on a 24x7 frontline batch team acts as the primary guardian of critical data pipelines and scheduled workloads. Operating around the clock, these engineers actively monitor high-volume processing jobs, rapidly triaging alerts and executing tactical interventions to ensure critical batch processes meet strict business deadlines. When job failures or queue bottlenecks occur, they rely on operational runbooks and scripting to restore service, preventing downstream data delays for clients and internal systems. Beyond immediate troubleshooting, they continually automate repetitive operational tasks, tune monitoring alerts, and lead post-incident analysis to identify underlying root causes and build long-term pipeline resilience.  

In this role you’ll:

• Run and monitor scheduled batch jobs 
• Troubleshot system errors and performance issues 
• Do incident management to recover incidents and collaborate with application owners on problem management to understand the root cause and avoid reoccurrence 
• Maintain documentation and logs and work to improve processes (feedback loops) 
• Track metrics and KPIs on batch support activities 
• Coordinate with other departments to ensure job dependencies are met. 
• Automate routine tasks and deployments (as needed) using scripting and configuration management tools (e.g., Bash, Python, Ansible, Terraform) 

About the ideal candidate:

• An ideal candidate for a 24x7 frontline batch SRE brings a distinct mix of operational calm, strong troubleshooting skills, communication, and an automation-first mindset. 

• Hands-On Troubleshooting: Demonstrated experience in production support or operations—ideally on a 24x7 rotation—where they’ve managed real-time incident response for Cloud environments (Azure) 

• Batch Processing Expertise: Familiarity with batch processing (ex: Control-M -BMC, SFTP), understanding how batches work and how to analyze logs, recover failing jobs, … 

• Observability & Triage: Experience using monitoring tools (Prometheus, Grafana, Splunk) for investigation 

• Strong Scripting & Systems Fundamentals: Proficiency in Python to write quick automation to optimize processes. 

• Grace Under Pressure: Keeps a cool head during high-severity incidents, prioritizing rapid recovery and making sound judgment calls under strict deadlines. 

• Operational Discipline: Clear and concise communicator during shift handovers and active incidents, leaving detailed audit trails and updating runbooks so the rest of the team succeeds. 

• Toil-Averse Mindset: Inherently lazy about manual tasks in the best way possible—they get annoyed by repeating the same fix twice and prefer to automate it away permanently. 

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience. 

• Basic understanding of Linux/Unix/Windows systems and networking. 

• Familiarity with cloud platforms 

• Basic understanding of batch processing (ex: Control-M -BMC, SFTP) 

• Familiarity with batch scripting and system architecture. 

• Ability to work independently and under pressure 

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Hybrid working model. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.