Job Title
Customer Success ExpertAbout The Business Area/Department :
The Customer Success team partners with strategic customers to help them realize the full value of Amadeus solutions. By building strong relationships and understanding customer goals, we support growth, promote best practices, and deliver measurable business value that maximizes return on investment.
Summary of the role:
The Airline Distribution Customer Success Manager (CSM) helps customers realize the full value of Amadeus Distribution solutions by increasing return on investment and driving measurable business impact. This strategic role requires strong prioritization, customer retention focus, and the ability to thrive in a fast-paced environment. The ideal candidate is highly organized, able to manage competing priorities across internal and external stakeholders, and skilled at inspiring teams to drive adoption and execute customer success strategies that improve overall satisfaction.
In this role you’ll:
Drive solution usage and adoption.
Build strategic partnerships and identify opportunities for continuous improvement.
Help customers increase adoption and optimize their use of Amadeus solutions.
Lead consultative discussions to understand customer business needs and align Amadeus solutions with their strategic objectives. This role includes supporting a primary airline through daily collaboration to advance customer goals.
Strengthen customer adoption, satisfaction, and advocacy.
Monitor solution usage and advise customer decision-makers on maximizing value from existing deployments.
Maintain high levels of customer experience and satisfaction.
Understand customers’ end-to-end operations to identify upsell and cross-sell opportunities.
Help Customers Maximize Value.
Build Strategic Customer Relationships.
Drive Adoption, Satisfaction, and Advocacy.
Lead Post-Sales Success Planning.
Manage Ongoing Customer Health.
Support Renewals and Account Growth.
About the ideal candidate:
Bachelor’s degree in Business, Engineering, Technology, or equivalent professional experience.
At least five years of customer-facing or airline experience, with engagement across multiple customer levels.
Strong knowledge of Amadeus solutions and the ability to communicate their value to customers; Distribution and NDC expertise is highly preferred.
Fluent in English; Spanish proficiency is preferred.
Ability to build strong internal networks and customer relationships.
Advanced understanding of the travel industry, including key players, trends, principles, and customer needs across airlines and travel sellers
Experience with Microsoft products and Salesforce, with the ability to quickly learn Amadeus internal tools.
Proficiency with analytical, reporting, planning, and marketing tools.
Strong ability to synthesize data and draw insights from multiple indicators.
Advanced conceptual thinking to develop customer-specific use cases.
Willingness to travel up to 20% across North America and Latin America.
Ability to understand customer needs and the broader business case.
Advanced customer management skills, including emotional intelligence, rapport building, and effective discovery of customer challenges.
Adaptable, with the ability to adjust the customer success plan as needs evolve.
What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Hybrid working model.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.