Job Title
Functional ArchitectAs Functional Consultant for the Offer & NDC scope, you will step into a role at the heart of one of the most transformative shifts in the airline industry. This is a unique opportunity to contribute to the evolution of Offer and NDC capabilities and build deep customer intimacy supporting airlines as they refine how they design, price, and deliver modern retailing experiences.
You will operate at the crossroads of technology, business, and customer success. Working closely with airline teams, you will translate ambitions into actionable solutions, anticipate future needs, and bring clarity to complex functional and technical topics.
If you thrive in environments where innovation meets real-world impact, where customer partnership is key, this role will put you in the centre of a dynamic, high‑value transformation—one where your contributions genuinely matter.
The airline industry is undergoing a profound transformation as carriers strive to regain full control over the products they craft and distribute to their customers. Offer Management Systems are at the core of this shift, empowering airlines to design, price, and retail their products. Every major player is investing in this evolution — and at Amadeus, the Offer Business Domain is committed to leading the way with a future‑proof, market‑defining solution built on our strong technological foundations. The scope covered spans the full Offer value chain: shopping, pricing, fare filing, ATC/ASC, inventory, ancillary services, merchandising, personalised retailing, revenue management, Dynamic Pricing, group management, and NDC.
Within this domain, the Offer Solution Engineering (OSE) department plays a pivotal role in bringing this vision to life. OSE sits at the crossroads of product, technology, and customer engagement, ensuring that airlines can unlock the full value of their Offer & NDC ambitions.
Within OSE, the Technical Consultant acts as a linchpin between the customer’s business objectives and Amadeus’ products and services capabilities. The Consultant translates the airline’s ambitions into actions, aligns stakeholders across R&D, and ensures that every step — from initial business idea to actual commercial deployment — is delivered with excellence. The CSE champions the customer’s priorities, drives collaboration, anticipates risks, and ensures that the airline consistently realises value from its Offer & NDC transformation.
Solution Shaping & Proposal Leadership
Analyse customer requirements and shape best‑fit Offer/NDC solutions.
Anticipate customer needs. Proactively suggest business use cases and new developments grounded in a deep understanding of the airline’s strategy and operations, combined with Amadeus (1A) capabilities, product roadmaps/directions, and current/future availabilities.
Coordinate technical, product, and architectural inputs across R&D to deliver cohesive, high‑quality responses.
Translate complex product capabilities into compelling business benefits. Define product adoption paths.
Identify, qualify, and drive upsell opportunities (products and services) with the account team and support proposals through to closure.
Expert Technical Consulting
· Act as the airline’s trusted subject‑matter expert throughout the engagement lifecycle. Work closely with airline business and technical teams on a daily basis to guide optimal use of 1A products and services, while promoting best‑practice adoption of Offer & NDC capabilities.
Enable faster issue resolution by serving as the first line of functional and technical expertise, coordinating with R&D and product teams as needed.
Perform proactive monitoring of system usage, KPIs and process adherence to identify risks, improvements or optimisation opportunities.
Lead on‑site workshops with airline users to review behaviours, validate processes, refine configurations and enhance operational excellence.
Support continuous improvement by bringing insights from field usage back into product evolution, roadmap discussions, and customer value initiatives.
Execution Leadership
Build and track delivery plans, capacity requirements, budget, and execution timelines.
Keep alignment with business objectives across the full lifecycle by coordinating tightly with the airline in agile mode—from planning of development to integration points, acceptance criteria, deployment in Production and support to business adoption.
Drive continuous measurement of value realisation, establishing KPIs and success criteria linked to the airline’s business objectives and using these insights to guide prioritisation, improvements, potential upsells, and the strategic narrative delivered to airline management.
Track progress toward business objectives, escalating risks and driving mitigation plans.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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