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Community Branch Manager, Kinsale, Cork
manager · Other
At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.
Role: Community Branch Manager
Location/Office Policy: Kinsale, Cork / Fully Onsite
- Are you a leader who can drive a people focussed, supportive and inclusive culture?
- Do you want to become the face of AIB in the community, generating new opportunities and building strong relationships with local businesses and individuals?
- Are you ready to lead and inspire a dynamic team to achieve outstanding customer satisfaction and the highest standards of operational excellence?
What is the Role:
Our goal is to be the leading bank in every community. We aim to focus on customer service, driven by empowered individuals with an agile mindset and approach, with teams consistently performing well and generating value for AIB. The Branch Manager will support and implement this goal.
The focus will be on leading and coaching the team to maintain and grow business and income, develop talent, and maximize the use of digital intelligence and direct enablement to create capacity for customer engagements.
The role involves developing a culture of accountability and ownership, where learning and growth opportunities are encouraged and promoted. Additionally, the Branch Manager will support the community and key external stakeholders in the branch and assist colleagues and business across the Region.
Joining our team as a Branch Manager means becoming a pivotal figure in our organization. You will have the opportunity to shape the future of banking in your community, drive innovation, and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals.
Key accountabilities:
- Coach, develop, and motivate the team to achieve branch goals, promoting a culture of high performance, positive engagement, recognition, feedback, and teamwork.
- Lead, manage, motivate, and develop a high-performing team responsible for meeting key sales targets, People Management metrics, Risk Management metrics, and customer experience scores.
- Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements.
- Support the customer engagement team in making every conversation count, with an emphasis on fostering staff curiosity and delivering quality customer experiences.
- Drive productivity, efficiency, capacity creation, and service excellence within the Hub, focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences.
- Demonstrate leadership by defining clear accountabilities, objectives, and personal development initiatives for all team members to support branch and local market objectives.
- Plan, organize, and manage the team strategically and holistically, collaborating with Product Partners and Business Pillars to deliver business plans.
- Engage with key stakeholders, KBI’s, and community groups in the branch and its wider environs, advocating for AIB and leveraging the full capabilities of AIB’s suite of supports including Homes/BBBN, CIB, etc.
What you will bring:
- Strong leadership, people management, influencing, coaching, and communication skills. Proven ability to build relationships internally and externally.
- Ability to deliver on multiple business objectives and manage a growth agenda.
- Competent in providing sales leadership support, setting clear performance expectations for sales and customer engagement.
- Adaptable to change with a commitment to improving processes through technology and automation.
- This MCC impacted role requires candidates to be accredited with at least 2 APA's, including APA Loans, progressing to full QFA.
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
What We Offer:
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include;
- Market leading Pension Scheme
- Healthcare Scheme
- Variable Pay
- Employee Assistance Programme
- Family leave options
- Two volunteer days per year
Please click here for further information about AIB’s PACT – Our Commitment to You.
Key Capabilities
- Ensures Accountability
- Develops & Empowers
- Performs and Transforms
- Customer Service Excellence
- Communication
- Customer Acquisition and Development
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Megan Gordan , at careers@aib.ie for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie
Disclaimer:
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Closing date for applications: 18th August 2026