Job description

Multi-skilled Maintenance Technician

Main Responsibilities

The Multi-skilled Maintenance Technician role is a key member of the Facilities team whose primary role is to assist the Facilities Manager in the day-to-day building and facilities operations, including carrying out general maintenance, portering, spatial arrangement, furniture (chairs, desks, lockers, pedestal & key) management within the office building, monitoring compliance, liaison with the Physical Security on Access Passes and overseeing deliveries when required, and maintaining safe-keeping of the doors’ keys to allow access for maintenance and repairs on a day-to-day basis.

Role Duties 

General Security BAU

• Under the supervision of the Facilities Manager, the duty holder will be responsible for minor reactive maintenance, PPMs, furniture rearrangement, equipment ad-hoc repairs, and general upkeep of the building fabric.
• To assist with any reactive or planned preventative maintenance which may include plumbing tasks required throughout the office - i.e., Changing taps, unblocked toilet, mending leaks, and replacing toilets seats, etc.
• To carry out minor planned and unplanned general maintenance duties related to the building infrastructures, mechanical plants and equipment systems and to complete relevant paperwork in connection with the above works.
• Experience in multi skilled trades and general handyperson duties (e.g. carpentry, tilling, changing locks, etc).
• To respond to any facilities maintenance requests made by staff timely, efficiently and to a high standard.
• To work co-operatively with other departments especially the Communications Teams, Catering and IT as well as external stakeholders on facilities issues, and provide support where required.
• To be available for occasional emergency call outs outside normal business hours to respond to maintenance emergencies evenings or weekends as may requested by the Facilities Manager. 
• To act in the role of Fire Marshal and be part of the Fire Safety Team during fire emergency evacuation.
• Provide necessary support during fire evacuation, 6-monthly fire drill and weekly fire alarm testing.
• To complete periodic checks of the building infrastructural assets and report back to the Facilities Manager.   
• Monitor access, and respond to security or safety alerts and incidents. 
• Overseeing deliveries and signing for packages when required.
• Keeping fire evacuation exit doors cleared of obstructions.
• Internal spaces arrangement for meetings and events as required by the organisers or Facilities Manager. 
• Contributing to the maintenance of the building by reporting faults or damage to fittings and fixtures, and coordinate with outsourced maintenance teams for repairs.
• Proficiency with computer systems for record-keeping, CCTV monitoring, and other administrative tasks.
• Monitoring daily, weekly or monthly waste collections, including general, food, mixed recycling, WEEE, sanitary and confidential wastes.
• Monthly utilities meters readings – i.e., Water and Electricity.
• To undertake any other duties within the competence of the post holder, as may be required from time to time.

The job description is not exhaustive and may include other duties as assigned from time to time by management.

Number of Post & Working Hours

• This is a single position and the duty holder will work as Multi-skilled Maintenance Technician.
• The working hours is: 0800 – 1700 Monday to Friday and as may be required by the business. 

Business Continuity

• Remote Working – N/A.

Committee Membership

• None

Conduct Rules 

This role is required to comply with the Financial Conduct Authority’s (FCA) Individual Conduct Rules, which are: 

1. To act with integrity;
2. To act with due skill, care and diligence;
3. To be open and cooperative with the FCA, the Prudential Regulation Authoritity (PRA) and other regulators; 
4. To pay due regard to the interests of customers and treat them fairly; 
5. To observe proper standards of market conduct; and 
6. To act to deliver good outcomes for retail customers. 

Person Specification

Knowledge, Skills & Experience

• Able to move furniture items of over 20kg. 
• Excellent communication skills and ability to maintain positive attitude and professional tone all time.
• Candidates who have worked as a Facilities Assistant, Building Technician, Estates Coordinator or General Multi-skilled Technician/Handyperson.
• Able to respond appropriately with quick thinking and decision making even when they are put on the spot.
• Overseeing the safe keeping of the building’s keys to allow access for maintenance and repairs when necessary.
• Candidates that have worked in financial institutions, hospitality or similar environment and have experience of multitasking, maintaining a professional attitude and delivering excellent customer service.
• Persons specified must possess general building and facilities training gaining through formal education or hands-on, and should have minimum of GCSE passes or equivalent, particularly in English and Math.
• Candidates that speak more than one language have an advantage, as do those who have completed training in facilities management, moving and handling, health and safety or customer service.
• Competent with tools to assist with basic premises issues.
• Excellent interpersonal skills, to deal with staff of all levels.

Competencies and Values Required                                                                                                                         Level

Explanation: 1: low level of competence / skill required, 2-3: average level of competence / skill required, 4-5: high level of competence skill required