Main Responsibilities:
- Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
- Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
- Identifies and handle client enquiries, concerns, and complaints
- Ensures store presentation is consistent with our brand image
- Supervise general housekeeping and cleaning duties including performing such duties, if necessary
- Coordinates with the team on the execution of sales plans and store events
- Manage and motivate staff to achieve sales targets established
- Ensures proper security measures are enforced
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.
- Be a mentor to assistant sales supervisors and guide them where required
- Always maintain a high standard of personal grooming and professional conduct
Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team
Requirements & Capabilities:
- Passion in retail industry
- Tech savvy and good with IT/digital technology
- Fluent in English and other spoken, written languages a plus
- Must be a good team player pleasant service oriented and self-motivated
- Strong team building interpersonal and communication skills
- Hands on computer knowledge of MS Office