TITLE: Retail Operations Specialist
REPORTS TO: Retail Operations Manager
GENERAL ROLE
This position reports to the Retail Operations Manager. The primary objective is to provide operational and administrative support to the stores and the Retail Operations Manager.
This role focuses on supporting daily store operations through accurate reporting, data maintenance, and communication. The position acts as a liaison for stores regarding operational inquiries, digital tools, and routine procedures. This person will visit stores to assist with tool usage, monitor operational standards, and support the Manager in executing specific projects effectively.
This is a 12‑month maternity leave cover contract position, expected to start in early July.
MAJOR RESPONSIBILITIES
1. Operations Support & Reporting
- Monitor daily/weekly/monthly business reports and operational data such as KPI, strategic planning of new/renovation store, & etc. to ensure effective business management
- Assist in identifying manual or repetitive tasks in stores and suggest administrative improvements.
- Support the sent up for staff training sessions related to operational processes.
- Assist in preparing materials for internal events and meetings.
- Visit stores regularly to check if operational guidelines are being followed and collect feedback on field issues.
- Act as a primary contact point for stores regarding daily operational inquiries and effectively relay messages from HQ.
Collaborate with other divisions (Retail, Merchandising, IT, Customer Experience, Service, A/S, Store development, and Logistics) to solve daily operational issues.
2. Project & Tool Support
- Serve as the first line of support for store staff regarding digital tools.
- Collaborate with global team, prepare global projects & lead local initiative to support market priorities.
- Keep monitoring the projects’ status and details by communicating with relative teams.
- Assist in communicating system updates or new features to store teams during visits.
- Help deliver induction training on store systems and tools for store staffs.
- Assist with basic user account management and access rights coordination under supervision.
3. Store Back Office Team Communication
- Maintain regular communication with store administrative (Back Office) staff to ensure smooth information flow.
- Organize and archive operational documents and guidelines, ensuring stores have access to the latest versions.
- Monitor work process of Back Office Store staffs and manage efficient process and routines.
Support BOH team yearly projects & monitor the process regularly.
4. Store Development & Shopping environment improvement
- Manage the ordering and distribution process for selling supplies and store consumables.
- Assist the team in physical store zoning arrangements as directed by the Manager and based on store teams’ needs.
- Coordinate the replacement of tableware and supplies for Café Madang operations.
REQUIREMENTS & CAPABILITIES
- Minimum 4 years of relevant experience in the luxury retail industry
- Strong alignment with brand identity, with exceptional attention to detail
- Ability to manage multiple projects in a fast-paced environment with strong analytical and organizational skills
- Strong problem-solving and cross-functional collaboration capabilities
- SAP experience is an advantage.
Fluent in English and Korean