TITLE: E-Merchandiser
REPORTS TO: Sr. Digital & CRC Manager
GENERAL ROLE
The E-Merchandiser works within a team that oversees digital merchandising to ensure customers experience the highest quality digital journey. The team is responsible for building metier strategies within the digital sphere and converting traffic into sales by selecting, displaying, and animating the online product offering. Through proactive management, the E-merchandiser leads metier development in the E-Store and is accountable for Hermès’ omnichannel strategy.
This is a contract-based position for 15 months (duration may vary depending on the start date).
MAJOR RESPONSIBILITIES
1. E-Store Performance Analysis
- Prepare comprehensive performance reports to assist the team in developing robust e-catalogue strategies.
Maximize sales opportunities while maintaining a healthy mix of metier across the digital platform.
2. E-Merchandising Operations
- Lead the sales strategy and performance for assigned metiers.
- Support e-store buying during Podium.
- Monitor and manage product offer KPIs and the balance of the sales mix by metier.
- Assist in developing and refining omnichannel offerings.
- Manage the Shared Stock, including product selection, stock eligibility checks, and processing order/transfer requests.
3. Product Display & Web Content Development
- Drive sales by ensuring the correct products are published on the website in accordance with commercial and communication priorities.
- Work closely with the E-Visual Merchandisers to define optimal layouts for product grids, ensuring fluid and intuitive navigation for visitors.
4. Networking & Collaboration
- Maintain close coordination with the Hermès Group Digital Department.
- Build strong partnerships with the local Retail Merchandising Team, Communication Team, and Stores to enhance the brand site’s role and support organizational needs.
5. Others
- Ad-hoc support for Digital Assistant tasks (first few months)
REQUIREMENTS & CAPABILITIES
- Experience: 5–10 years of experience in E-Merchandising is preferred; however, a diverse digital career is also valued.
- Analytical Skills: Proficiency in data analysis, including advanced Excel skills, dashboard management, and e-commerce software.
- Industry Knowledge: Strong interest in and knowledge of the luxury and fashion industries.
- Team Player: A collaborative professional with a humble spirit.
- Communication: Excellent communication and interpersonal skills.
- Quality & Motivation: Highly self-motivated and driven by quality excellence.
- Resilience: Ability to work effectively under pressure and manage multiple priorities.
- Detail-Oriented: Highly organized with exceptional attention to detail.