The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.
As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.
What will your daily life look like?
- Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
- Greet and welcome clients as they enter and leave the store
- Manage traffic inside & outside the store
- Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
- Know at any time what team members are available
- Use the proper instore tools to respond to clients
- Inform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)
- Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Maintain the welcoming area in clean and tidy condition
What will you need to be successful?
- Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
- Strong interpersonal skills, natural sense of curiosity
- Exquisite sense of hospitality
- Open, friendly, communicative nature
- Talent for organization and improvisation
- Capacity to maintain an overview and to keep calm in hectic situations
- Diplomacy and a solution-oriented approach
- A real sense of empathy for different types of customers and situations
- Motivation, strong work ethic and flexibility
- Quick and straightforward communication with the team
- Grooming in line with Hermès standards
- Fluent English and Dutch