Vista previa de la oferta
CDI - Floor Manager Lugano (W/M)
manager · Luxury & Retail
People management and development
Plan daily activities, setting objectives and assigning tasks to the team
- Observe the team on the floor and provide ongoing feedback and coaching, supporting their personaldevelopment
- Participate in recruitment activities in partnership with the leading team and in line with the HR strategy
- Provide induction for new arrivals and ensure their full integration within the team
- Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas
- Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition
- Propose people development plans to store management and HR
- Identify training needs and share them with the store management and the training manager
Sales and Customer experience
Drive the achievement of sales goal through their team members, with a specific responsibility on their departments
Develop business strategy and action plan to enhance the growth of their departments
Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities
Support the store team in difficult and complex sales and in managing complaints
Plan morning briefings, ensuring involvement of all team members and support them in their preparation
Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines
Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators
Develop an action plan to meet targets based on performance indicators analysis
Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc...
Operations and Visual Merchandising
Support store management in organizing, ensuring proper floor coverage and supervision
Collaborate with operations team and store management to improve end to end processes in store
Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience
Profil
At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity
Perfect mastering of Italian, Very good level English. French or a third language will be considered as an advantage
Professional background: strong career in management, preferably with international and luxury fashion retail experience
Proficient with Excel / IT tools
Exemplarity: application of procedures, attitude, presentation, etc.
Driving and charismatic presence on the sales floor and with various interfaces
Capacity of resilience and well organized
Excellent leadership attitude and ability to lead and motivate a team;
Professionalism, enthusiasm and humility
Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation
Team player mentality to build meaningful relationships and ability to work autonomously
Availability, flexibility and dynamism to function in a high-pace environment
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense
As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!