CONTEXT
As part of the strong development of its business with its Italian partners, Hermès has created a new entity to ensure quality control and to closely support them during the industrial transition led by its Métiers (Women’s and Men’s Ready-to-Wear, Home, Jewelry, Fashion Accessories). Working in close collaboration with them, this entity structures an organization designed to prioritize HSE compliance monitoring, the implementation of Quality Control, and the optimization of local logistics. It will also contribute locally to the deployment of CSR action plans and traceability initiatives.
POSITIONING
Within the overall HITO organizational structure, the position reports hierarchically to the HITO Quality Manager and has a functional reporting line to the MRTW Quality Managers, based in France (Pantin).
MAIN MISSION
The MRTW Production Quality Supervisor acts as the local Italian reference for the Production Quality teams of the Métiers. The role involves working with finished product suppliers to ensure the archive of PAP H finished product quality requirements. The position contributes to the progressive alignment of suppliers with the specific quality requirements defined by the métier, supporting the formalization and updating of standards when necessary.
I. In the Industrialization phase:
Supporting the partner during the industrialization of products in compliance with Quality criteria.
Alert and be proactive in the case of risks or quality issues
II. Support Production Launch and Manufacturing Follow-up
Manage and support Quality by ensuring a regular presence at our manufacturers' sites across Central Italy to monitor associated action plans and drive quality indicators.
Ensure that all manufacturers (Tier 1 and Tier 2) comply with our quality level as defined by the profession.
Identify and implement action plans specific to quality issues while safeguarding product style integrity and delivery timelines.
In the event of production incidents, support partners in evaluating and quantifying the issues (sizing, workmanship, traceability, etc.) to ensure that the teams in France responsible for managing the issue have all the necessary information available
Validate clearly identified deviations from established standards under the supervision of the French Manufacturing teams
Support the management of non-quality returns and related repair activities.
Support and work closely with manufacturers during return and repair operations by providing technical guidance and validating repair compliance.
Support manufacturers during return operations (technical advice and validation of repair compliance).
Lead the inspection of products at our partners.
Regularly communicate the progress of ongoing topics and drive the monitoring of quality performance indicators.
Assess the evolution of suppliers' capabilities against our quality control requirements and provide the necessary support to ensure continuous improvement.
WORKPLACE: Milano
The MRTW Production Quality Supervisor will be expected to travel frequently to production sites throughout Central Italy and regularly visit the headquarters in Pantin and Paris. These visits are essential for training, collaboration with the French Quality teams, and gaining insight into the development of upcoming collections.
PROFILE
Education: Technical background
Experience: Significant professional experience in quality control produced in the RTW. Experience in problem-solving and PAP luxury quality requirements.
Professional Skills and Competency:
Strong ability and desire to share knowledge and support stakeholders in qualitative development
Taste for the land and production workshops
Excellent organizational skills with a clear sense of priorities
Results‑oriented mindset combined with strong methodological rigor
High degree of autonomy and responsiveness
Ability to interact with diverse stakeholders, negotiate and drive convergence toward common goals
Excellent interpersonal skills
Languages: Fluent Italian and French or English
Our Commitment
Hermès is committed to generating, supporting, and promoting the values of diversity and inclusion, contributing to the creation of a diverse workforce of unique and talented individuals with different backgrounds, skills, and worldviews that enrich our Maison.
About the Hermès Group
A creator, craftsman, and distributor of high‑quality objects, Hermès has been a French, family‑owned, and independent maison since 1837, employing nearly 20,000 people worldwide. Driven by a continuous entrepreneurial spirit and high standards, Hermès encourages freedom and autonomy through responsible management. The company perpetuates a tradition of exceptional craftsmanship rooted in local territories, respecting people and natural resources. Sixteen artisanal métiers fuel the creativity of the maison, whose collections are showcased in more than 300 stores worldwide.