About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
About the Team:
Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role:
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
Responsibilities:
Delivering exceptional relationship management and client support
Nurturing the assigned book of business and identify growth opportunities where applicable
Meeting assigned targets for renewals and incremental revenue
Identifying client training requirements and maintaining accurate records of training delivered
Providing quarterly updates to leadership
Updating all opportunities in CRM timely
Ensuring that end users are effectively on boarded within the stated SLA
Requirements:
Have ability to manage a book of customers
Proficient in Spanish and Portuguese
Have excellent communication and interpersonal skills to effectively engage with customers
Be proactive and empathetic in addressing customer concerns and resolving issues
Possess excellent analytical and problem-solving abilities to identify trends and opportunities
Be adaptable and able to collaborate effectively with cross-functional teams
Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
Be detail-oriented and capable of managing multiple tasks and priorities effectively
Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
Working for You:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers, and private medical benefits
Wellbeing programs and life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel season ticket loan and Electric Vehicle Scheme
Optional dental insurance
Maternity, paternity, and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support charities and causes that matter to you
Employee resource groups with dedicated volunteering time
Access to extensive learning and development resources
Employee discounts through the Perks at Work scheme
Learn more about the LexisNexis Risk team and how we work here.


We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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