Key Responsibilities
Sales Operations Management
- Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
- Develop, implement, and continuously improve sales processes, policies, and procedures.
- Ensure operational activities are aligned with business objectives and customer expectations.
- Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.
Leadership and Team Management
- Lead, coach, develop, and motivate a high-performing Sales Operations team.
- Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
- Develop local talent through structured coaching, training, and career development programs.
- Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.
Reporting, Analytics, and Performance Management
- Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
- Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
- Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.
Stakeholder and SLA Management
- Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
- Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.
Process Improvement and Business Excellence
- Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
- Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
- Drive operational excellence through automation, standardization, and workflow optimization.
- Establish succession and contingency plans to minimize operational risks and disruptions.
Qualifications:
- Must be a bachelor’s degree holder
- Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
- Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
- Must have a keen eye for details and the ability to manage data with accuracy and completeness
- Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
- Must be dynamic or capable of balancing multiple priorities in various work areas
- Must be willing to work night shift
- Intermediate to advance skills in MS Excel
- Proficiency in MS Office suite and web-based applications
- Familiarity in sales commission platform is an added advantage
- Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.
Quick learner and adaptable to new tools/AI technologies
Internal Hiring Requirements:
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
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