The Functional Coordinator will act as the key partner for our global Business Units to oversee the end-to-end global registration process including configuration, issue resolution and on-site management. You will gather the requirements from the Business and coordinate all the activities to configure online registration into the eCommerce platform (Magento). You will build strong relationships with the Functional Support Analysts to understand timescales and project manage the process. You will build strong relationships with the technical teams to resolve issues and be the liaison between the business and the technical teams. You will have strong project management, account management and communication skills.
Responsibilities:
Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts
Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner
Validate issues raised by BUs and escalate where required
Manage the daily workload of the Functional Support team
Understand the complex RX product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical
Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
Build strong relationships with the Functional Support Analyst and technical teams
Qualifications:
Must be a Bachelor's/College Degree holder, any field
3+ years of working experience in a related field
Experience working with digital product teams
Experience working with a multi-cultural organization across time zone and country boundaries
Excellent verbal and written communications skills in business English
Experience working with the software development lifecycle
CMS exposure (e.g. Adobe Experience Manager) a plus but not required
Effective communication of complex technical information
Essential skills and Experience
Strong project management and stakeholder management
Excellent written and verbal communication skills
Experience of working with internal customers
Experience of eCommerce systems
Taking ownership of technical issues and ensuring the right team are doing diagnosis, providing regular updates back to the BU
MS Office
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Behaviours:
Authenticity: Being genuine and understanding what's important to others
Motivation: Being self-motivated and resilient to setbacks
Communication: Having excellent communication skills, including listening, comprehension, and feedback
Cultural awareness: Being aware of the cultural differences of our internal customers, and adapting behaviors to manage them effectively
Relationship building: Build strong relationships with your Business Unit contacts based on trust and respect, employing effective communication and collaborative working
Logical thinking with a problem-solving mindset
Tech savvy: Ability and willingness to learn and adapt to new technologies
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