Registration Project Manager
Are you excited to shape exceptional event experiences and deliver seamless registration journeys for customers?
Do you enjoy collaborating with cross-functional teams to solve complex challenges and bring innovative ideas to life?
About our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. You will travel up to 9 times a year to manage the onsite registration process at venues typically within the US!
About the Role
The Registration Experience Manager plays a key role in delivering seamless, engaging registration experiences across a portfolio of events. You will combine project management, problem-solving, and creativity to optimize processes, enhance customer experience, and drive continuous improvement. This role offers the opportunity to collaborate widely and see your work come to life onsite at events.
Responsibilities
Manage all facets of the registration process for assigned shows, including budgeting, forecasting and construction of the registration websites, including content and design (in conjunction with the marketing and digital teams)
Analyze post show surveys and customer feedback to determine action items for future registration improvements
Monitor registration pacing and trends
Think creatively to improve customer experience during the preshow and onsite registration process
Analyze data to determine pain points of registration and recommend future improvements
Develop the on-site registration layout using Visio to include counters, equipment, kiosks, electric, WIFI, signage, etc.
Hire, train, and supervise registration personnel, vendors, temporary staff, and contractors pre-show and on-site
Collaborate with Sponsorship Fulfillment team to ensure all sponsorships are in place while identifying new opportunities
Requirements
Experience in registration or event operations
Strong organizational and interpersonal skills, with the ability to manage multiple projects simultaneously
Experience developing and analyzing budgets and forecasts
Confident communication skills when working with vendors, agencies, associations, and internal partners
Strong critical thinking skills and ability to solve complex problems
Ability to work effectively in a fast paced, deadline driven environment
Willingness to travel frequently
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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