Job Accountabilities:
- Respond to customer requests via email. Provide customers with appropriate product and service information
- Follow up on customer inquiries not immediately resolved to ensure resolution
- Recognize and alert supervisor to trends in operations.
- Identify, research, and resolve customer issues using the appropriate system
- Maintain security and privacy
- Prepare reports or provide necessary data as needed in Operations
- Perform data entry
- Recommend process improvements
- Assist in on-the-job training for new associates, as required
- Attend virtual calls and meetings as required by management and operation
Job Qualifications:
- Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
- At least 45 WPM
- Basic computer skills (MS Office)
- Possess sense of urgency while being able to focus and pay attention to detail
- Ability to prioritize and learn quickly in a production-based environment
- Excellent communication skills
- Ability to adapt to constant changing processes and tasks
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must have good interpersonal skills
- Must have good analytical skills
- Must be able to sit for long periods of time
- Must have good English reading comprehension
- Must be able to retain focus and perform repetitious tasks effectively
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
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