Are you passionate about helping clients meet their needs?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
LexisNexis is seeking a Customer Testimonial Manager to lead the strategy, processes, and execution of customer storytelling across the North American legal market. In this role, you will be the architect of a comprehensive pipeline for case studies, white papers, testimonials, and other proof-point materials that demonstrate the value of LexisNexis products to law firms, government entities, and corporate legal departments.
You will shape how our customers’ voices power the future of legal technology. You will collaborate closely with Marketing, Sales, and Segment Leaders, forging strong relationships across the legal market to uncover compelling stories that highlight innovation, impact, and measurable results.
If you are a strong writer, a persuasive communicator, and passionate about bridging legal expertise with market influence, this role offers the opportunity to create narratives that drive growth and trust at scale.
Responsibilities
Building & Managing Pipelines: Develop repeatable processes for identifying, securing, and producing high-quality customer case studies, testimonials, and white papers.
Capturing the Voice of the Customer: Conduct interviews with legal professionals, distilling their experiences into clear, engaging, and authoritative narratives.
Collaborating Across Segments: Partner with law firm, government, and corporate legal leaders at LexisNexis to ensure diverse representation of customer successes.
Fueling Sales & Marketing: Deliver assets that serve as cornerstone proof points for demand generation, sales enablement, events, and executive communications.
Setting the Standard for Excellence: Establish editorial guidelines and ensure consistent quality, tone, and messaging across all testimonial materials.
Driving Visibility: Work with PR, events, and digital marketing teams to amplify customer voices across multiple channels.
Requirements
Have a JD or impressive experience working in the legal tech space. You understand the language of attorneys, corporate counsel, and government leaders. Preferred 10+ years working in legal tech.
Have Exceptional writing and editing ability with a knack for turning complex legal/technical outcomes into compelling, human-centered stories.
Be confident in building relationships and interviewing senior legal professionals. Skilled at influencing stakeholders to champion customer storytelling.
Have experience creating case studies, white papers, or testimonial-driven content that has demonstrable impact on sales or brand perception.
Be adept at cross-functional partnership, able to balance creativity with business needs in a fast-paced environment.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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