Job ID: 4121
Would you like to be part of a dedicated and fast-paced CRM Operations team? We are now looking for a Certified Salesforce Administrator to provide effective user support to our growing distribution team. Part of the role is also business oriented, participating in fund data administration tasks in Salesforce and change initiatives related to our products.
At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.
Nordea Asset Management (NAM) is the asset management arm of the Nordea Group, the global financial services group in the Nordic and Baltic Sea regions. NAM has around 900 employees and manages more than EUR 325 billion of assets for institutional, wholesale and retail clients across the Nordic region and the globe.
NAM is one of the fastest growing pan-European asset managers with presence in more than 15 geographies across Europe and beyond, a distinct Nordic culture and a multi-specialist approach.
About this opportunity
Welcome to the CRM Operations team, part of the Business Development and Support unit in Nordea Asset Management Institutional and Wholesales Distribution. We add value by supporting our 200+ internal Salesforce users, ensuring that they have continuous access to the information and data they need to effectively distribute our funds. As a Salesforce Administrator you’ll play a valuable role providing efficient support to the users, whilst ensuring that fund data management tasks are executed effectively and efficiently in Salesforce. You will also take part in change initiatives and projects of varying scope, contributing to the design and customization of our Salesforce instance.
What you’ll be doing
Salesforce and Marketing Cloud End user support
- Answer to requests (both technical and business process related)
- Produce reports and dashboards for key stakeholders and management
- Deliver training sessions (new joiners, ongoing, ad hoc) both remotely and face-to-face
Salesforce and Marketing Cloud administration
- System administration
- User/Permission management and controls
- Manage fields, objects, rules, workflows and other configurations
- Change Set management
- Monitoring of existing external system integrations and assisting in building new integrations
Process improvements and analysis
- Monitor, analyse and quality control processes and data
- Identify opportunities for improvement
Change initiatives
- Collection and documentation of requirements
- Solution design (in collaboration with developers)
- Testing, implementation, documentation and training
Fund data deliveries
- Fund data input, maintenance and quality control in Salesforce
- Oversee regular delivery of static fund data to data vendors and other external parties
- Liaise with data vendors on static fund data delivery related changes and issues
- Maintaing high quality process documentation for Salesforce related tasks
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
- Have a strong understanding of the Salesforce.com platform and best practices including:
- Good knowledge of Reports and Analytics
- Good knowledge of Declarative Salesforce Methodology; Workflow, Process Builder, Flows etc.
- Are service-minded and possess effective interpersonal and communication skills
- Have good trouble shooting skills
- Enjoy working in the intersection of technology and business, and are able to effortlessly navigate both worlds
- Are creative, self-motivated, able to collaborate remotely and independently organise and perform your work ensuring that given priorities and deadlines are adhered to
- Are very attentive to detail and willing to learn
- Ave a structured approach and are willing to contribute to continuous improvements of data quality and process efficiency
- You are interested in learning more about Asset Management
- You have a good understanding of IT main principles and are willing to improve your technical skills
Your experience and background:
- Certifications, especially Marketing Cloud Administrator, are a plus.
- Your background includes Salesforce Administrator experience in the financial sector, with exposure to asset management. Exceptions from this requirement can be considered for candidates with a very strong Salesforce background and a pronounced interest to learn about Asset Management.
- Previous experience working with any of Marketing Cloud, Tableau and/or Data 360 is a plus
- Knowledge of Python and/or C++ is a plus
- Previous experience working with (static) fund data is a plus
- Master’s degree in IT, economics, finance or similar
- Excellent command of Microsoft office applications (especially Outlook, Excel and Visio)
- Proficiency in English is mandatory
If this sounds like you, get in touch!
Next steps
Submit your application no later than 31/07/2026.
Please note the position might be filled before the application deadline.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
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