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What’s the role
The Commercial Data Science (CDS) team is a community of experts partnering with Shell’s business stakeholders to deliver data-driven solutions through deep process understanding and technical excellence.
As a Data Science Engagement Lead within the Digital Process Twin (DPT) portfolio, you will lead data scientists and collaborate with cross-functional business teams to identify transformation opportunities using process-centric data and guide the application of process mining, optimization, and AI/ML techniques to improve operational performance. Your work will drive measurable business outcomes by enhancing visibility, agility, and efficiency across Shell’s business operations.
The DPT Centre of Excellence (CoE) aims to “Empower Process Transformation through Digital Process Twins” by applying advanced process mining and analytics capabilities. Shell is recognized as an industry leader in process mining, pioneering innovative analytical approaches and advancing the process twin concept. The CoE actively engages with academic partners, industry forums, and technology vendors to drive research, innovation, and thought leadership.
If you are passionate about applying data science to process event data to drive organizational process transformation—and value collaboration, innovation, and continuous learning—we invite you to join us as a Data Science Engagement Lead.
What you’ll be doing
- Lead process-mining consulting engagements, translating business challenges into analytical problem statements and actionable insights that drive measurable digital process transformation.
- Partner with global and regional business stakeholders to uncover inefficiencies, define transformation opportunities, and generate process-analytics use cases aligned with the Integrated Process Plan (IPP).
- Oversee the design and development of process data models, collaborating with process and data architects to ensure clean, integrated, and analysis-ready event data from enterprise systems (e.g., SAP, Salesforce, ServiceNow).
- Facilitate process discovery and value workshops, translating analytical findings into tangible business outcomes through clear, evidence-based, and persuasive data storytelling.
- Guide the delivery of analytical and AI/ML solutions, ensuring alignment with strategic priorities, technical excellence, and measurable value realization (e.g., process cycle-time reduction or cost-efficiency improvement).
- Champion change and capability adoption, organizing enablement sessions, roadshows, and awareness programs to promote process-mining and analytics capabilities across business Region / functions.
- Support collaboration with academic and technology partners to explore new analytical methods and contribute insights to product enhancement discussions that inform Shell’s Digital Process Twin (DPT) evolution.
- Mentor and coach data scientists, developing consulting, technical, and storytelling capabilities within the DPT community.
- Monitor industry trends and emerging technologies to provide input on potential future use cases in process analytics, optimization, and AI.
What you bring
- 10–12 years of total experience, including 6+ years in analytics consulting, of which 3+ years in process-mining consulting or process-analytics leadership within global organizations or leading consulting firms.
- Bachelor’s or Master’s degree in Mathematics, Statistics, Economics, Data Science, Engineering, Technical Finance, or a related quantitative field.
- Combines deep analytical expertise with consulting leadership, leveraging prior hands-on experience in analytical solution development and data-driven problem solving to deliver measurable business outcomes.
- Process-Mining Technical Expertise: Strong command of process-mining concepts, algorithms, and tools (e.g., Celonis EMS, SAP Signavio, PM4Py), with proven ability to extract, model, and interpret event-log data to uncover inefficiencies, monitor compliance, and optimize end-to-end processes.
- Led the development and delivery of AI/ML use cases using process-centric data, integrating predictive and prescriptive models with process-mining insights to drive data-informed decisions and measurable process transformation.
- Designed and implemented process data models and event-data integration frameworks, collaborating with process architects, data engineers, and IT teams to ensure analysis-ready, high-quality datasets across enterprise systems.
- Delivered process-analytics and AI-driven consulting engagements across business domains such as Finance, Sales, Procurement, and Supply Chain—identifying bottlenecks, quantifying value opportunities, and achieving measurable performance improvements.
- Champions disciplined and responsible data-science delivery, applying Agile practices, MLOps/DevOps workflows (e.g., GitHub, CI/CD), and Responsible AI (XAI) principles to ensure transparency, scalability, and measurable business outcomes across global teams.
- Demonstrated strength in analytical storytelling, distilling complex analytical findings into persuasive narratives and visual insights that drive executive alignment and decision-making.
- Experience in leading and active engagement in professional communities, industry forums, and technology meetups to foster collaboration, share insights, and drive innovation in analytical methods and digital transformation initiatives.
- Proven expertise in applying process mining, optimization, machine learning, or AI techniques to process centric data for measurable business outcomes.
- Strong proficiency in Python, SQL, and process data modeling, with experience transforming data from enterprise systems such as SAP, Salesforce, HANA, or ServiceNow.
- Deep understanding of process data structures (case IDs, activities, timestamps, attributes) and the ability to build scalable analytics pipelines.
- Structured, hypothesis-driven problem-solving approach with the ability to interpret and communicate analytical results clearly to diverse audiences.
- Ability to guide cross-functional teams, ensuring analytical solutions align with business strategies and deliver measurable value.
- Experience with cloud-based analytics environments and process-analytics platforms (e.g., Celonis EMS, SAP Signavio, Microsoft Process Mining) and familiarity with major cloud platforms (Azure, AWS, GCP).
- Understanding of end-to-end business-process lifecycles and value-chain optimization.
- Knowledge of process simulation, optimization, or Operations Research (OR) techniques for process improvement and decision support.
- Strong data storytelling and visualization skills, translating complex analytics into actionable business insights.
- Continuous-learning mindset, staying current with advances in process mining, AI/ML, and digital-twin technologies.
- Experience with complementary or open-source process-mining tools (e.g.,PM4PY, ProM).
- Research and innovation orientation, contributing to proofs-of-concept or publications with academic and vendor partners.
Key Competencies required for this role:
- Analytical Consulting Execution
- Structured Problem Solving & Critical Thinking
- Business Partnering & Value Translation
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell Business Operations (SBO) in Malaysia
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment
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