Latin America Collections Manager Gdl

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Latin America Collections Manager Gdl

manager · Consulting

What does the daytoday operation of the role entail? 

• Develop and execute the Latin America region’s collections strategy, aligning with overall objectives and financial policies. Lead the collections team which may be typically dispersed across multiple offices. 

• Drive continuous improvement initiatives to enhance collection efficiency, streamline workflows, and leverage automation. Monitor core and key performance indicators such as aging reports, unapplied cash, AR forecasts, bad debt write offs, dashboards, etc. 

• Recruit, train, and motivate high-performing team. Foster a culture of accountability, collaboration, innovation and professional growth within the collections team. 

• Build and maintain effective relationships with key customers, resolving payment disputes and negotiating payment plans when necessary. Act as an escalation point for complex issues. 

• Partner with Sales, Finance, Legal, Credit and Order Management teams to develop holistic solutions for overdue accounts and minimize financial risk. 

• Ensure all collections activities comply with regional regulations and policies. Proactively identify and mitigate risks associated with receivables. 

• Deliver insightful reports on collection trends, outstanding receivables, and forecasted cash flows to senior leadership. Use data-driven analysis to recommend strategic actions. 

• Lead change initiatives and ensure readiness for future expansion, including systems and tools, mergers/acquisitions, etc., while ensuring minimal disruption to collections operations. 

• Champion innovation through digital solutions to drive efficiency and transparency. 

• Champion talent development, succession planning, and team member engagement for talent retention and building a sustainable talent pipeline. 

• Ensure cost optimization and resource planning & efficiency. 

What is required to apply? 

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics or related field required; advanced degree or MBA preferred. 

• Minimum 4-8 years of experience in collections, credit management, accounts receivable or finance function. 

• At least 2 years managing teams in a complex, matrixed organization.  

Knowledge & Skill recommended 

• Ability to lead diverse teams, inspire performance, and drive accountability. 

• Exceptional written and verbal communication skills, able to convey complex information clearly to multiple audiences. 

• Fluent in English and Portuguese 

• Strong quantitative and qualitative analysis skills; data-driven decision maker. 

• Adept at resolving complex collection issues and negotiating successful outcomes. 

• Ability to build trust and work effectively with internal and external stakeholders across cultures and functions. 

Why Deloitte? 

Through our work, we make a meaningful impact that creates a positive difference for our clients, society, and the planet. We collaborate on diverse projects with people who listen, inspire, encourage, and support us to bring out the best in ourselves. 
At Deloitte, our holistic development is a priority. Through learning opportunities, mobility programs, volunteer work, and personalized guidance from our leaders, we grow in our careers and build lasting connections. 

Next Steps 

Are you ready to make an impact? We’re looking for you—apply now.