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Associate Salesforce Product Manager
Technology / Software Development
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and ongoing success.Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery
- Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders
- Owns end to end delivery of entire features and contributes to key initiatives
- Considers and plans for upstream and downstream implications of new product features on the overall platform experience
- Writes the requirements, epics, and user stories to support product development
- Acts as a scrum master to coordinate sprint activities for the delivery team
- Coordinates and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout
- Supports and trains end-users to drive adoption and maximize the platform’s capabilities
- Partners with cross-functional teams to assist with broader Salesforce initiatives and improvements
- Participates in release and change management activities, compliance with the firm’s risk, controls, and regulatory standards
- Analyzes, tracks, and evaluates product metrics across the product development life cycle
- Configures complex reports and dashboards to enhance service operations
- Experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Exposure to operational management and change readiness work streams
- Developing knowledge of data analytics and data literacy
- Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities
- Salesforce Administrator certification
- Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc.
- Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.
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