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Payment Network Operations Lead (Visa/Mastercard)
lead · Other
The Consumer & Community Bank (CCB) Payment Network Office manages JPMorganChase’s operating relationships with major card and account-based payment networks. We align on strategy and execution, prioritize key initiatives, monitor network performance, coordinate stakeholders, and drive timely resolution of network opportunities and issues.
As a Payment Network Operations Lead, you’ll own the end-to-end operational interface between Chase and the card networks (Visa/Mastercard) for our Issuing business, driving operational readiness, smooth execution of network requirements, and overseeing key network operational workflows.
Job Responsibilities
- Own day-to-day operational engagement with Visa/Mastercard counterparts and foster strong communication and cooperation across teams
- Maintain contract (including SOWs & other agreements) trackers, key dates, amendments, and operational implications
- Manage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networks
- Manage network portal operations and access governance (requests, provisioning, audits of access)
- Own issuer identifier governance and change control (e.g., BIN setup/maintenance and Network/Business IDs as applicable), including intake, approvals, documentation, and execution tracking
- Drive operational readiness for network changes (rules updates, releases, certifications/attestations as applicable)
Run issuer-facing network compliance program workflows end-to-end: intake, validation, evidence gathering, dispute/appeal coordination, tracking, and reporting - Partner with internal SMEs to remediate root causes and prevent repeat findings/penalties
- Partner with the Compliance team to manage network-related sanctions end-to-end
- Maintain a strong control framework around the above processes (documentation, approvals, audit trail)
- Create, implement, and maintain internal controls to ensure compliance with network requirements and internal policies
- Support audits, scorecards, and performance reporting with clear artifacts and executive-ready updates
Required qualifications, capabilities and skills
- 8+ years of experience in issuer card payments within a financial institution, card network, processor, or relevant payments organization—covering network operations and cross-functional project/program management
- Familiarity with control design concepts and operational risk practices as applied to payments operations
- Strong analytical, problem-solving, and communication skills
- Proven ability to lead cross-functional teams and influence senior stakeholders
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Deep understanding of card network economics, business models, and the acquiring and issuing landscape
- Ability to thrive in a fast-paced, high-growth, or early-stage environment
- Strong executive presence with excellent written and verbal communication skills
- Experience ensuring compliance with regulatory and contractual obligations
Preferred qualifications, capabilities and skills
- Experience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institution
- Experience with network compliance program penalties/fines validation and dispute/appeal processes
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.