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Client Success Manager
Sales & Business Development
As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive innovation, and transform the client experience. This role is your chance to shape the future of commercial banking and be the reason our clients choose to stay with us. Embrace the challenge and be part of a diverse and inclusive team that values growth and community impact. Your journey to success starts here!
As a Client Success Regional Manager within the Commercial Bank, you will lead a team of Client Service Managers dedicated to providing best-in-class service to our clients. You will play a crucial role in managing relationships, driving change, and enhancing the client experience. We value a culture of trust, transparency, and integrity, and we are committed to your professional growth and development. Join us in making a positive impact on our clients and the wider community.
Job Responsibilities
- Anticipate and manage work volumes, adhering to established policies and deadlines
- Collaborate with stakeholders to effectively resolve client issues / escalations
- Analyze and interpret client data to identify trends and develop department strategy
- Drive change initiatives, business strategy and technology enhancements programs
- Manage in dynamic, high-pressure environments and contribute to business resiliency planning
- Attract, develop and retain top talent. Coach and engage – to drive performance
- Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
- Build and maintain a culture of trust, transparency and integrity
- Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
- Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
- Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Required Qualifications, Skills and Capabilities
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Data Analytics & Change Management experience – including presenting finding
- Ability to influence others without direct supervision
- Ability to provide quantifiable management reporting & present findings
- Project Management & Execution
- Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- 6+ years of client facing work experience
- Delivering Coaching and Feedback/People Management
- Ability to motivate cross-functional teams and interact with all levels of the organization including senior management, sales, IT, operations and product management, banking, implementation, service, KYC, liquidity, merchant, card, credit, legal, compliance, etc.
Preferred Qualifications, skills and capabilities
- Previous Team Management Experience
- Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
- Google G suites / Microsoft Office adept
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.