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Technology Support Lead, Prime Finance and Clearing Production Management Support
senior · Technology / Software Development
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Corporate & Investment Banking Technology, Prime Finance & Clearing Production Management Support team, you will play a senior role in ensuring the operational stability, availability, and performance of our production services across APAC. You will lead production support for Prime Finance functions including locates management, inventory management, borrow/return optimization, synthetic prime, client reporting, and broader Prime Brokerage activities across a complex, integrated application suite. Partnering closely with Business and Technology stakeholders, you will drive timely analysis and resolution of day‑to‑day issues, safe and reliable releases, effective incident/crisis management, and strong adherence to Risk & Controls, while mentoring the team and setting standards for operational excellence.
Job responsibilities
- Lead day‑to‑day technical and operational support for Front and Middle Office applications to ensure stability, availability, and performance across APAC, serving as the primary escalation point for critical issues.
- Own support for end‑to‑end trade lifecycle applications (e.g., locates, trade booking, synthetic trade booking), ensuring resilient and well‑controlled operations.
- Build and maintain strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders; communicate status and remediation plans clearly and confidently at senior levels.
- Partner with Application Development (AD) to implement fixes and stability enhancements that reduce operational risk and eliminate manual touches to production; champion SRE/DevOps practices.
- Define, track, and report capacity, resiliency, and reliability metrics; strengthen failover and business continuity (BCP) capabilities and lead DR planning/execution.
- Enhance observability and monitoring for the Prime trading application suite; evolve standard tooling and establish proactive detection and auto‑remediation patterns.
- Manage production incidents end‑to‑end, including rapid triage, stakeholder engagement, vendor coordination, and clear, timely communications from incident through service restoration.
- Lead detailed post‑mortems with AD; document root cause, define preventative actions, and track follow‑ups in ServiceNow for Problem Management to drive recurrence prevention.
- Engage throughout the SDLC to ensure robust non‑functional readiness and smooth onboarding of new applications and features into Production.
- Plan, review, and execute application change releases with Business, AD, and QA to minimize change‑related incidents, including off‑hours/weekend and DR activities as required.
- Uphold firm Risk & Controls standards across incident, change, and problem management; conduct regular stability reviews and act as regional subject‑matter expert for assigned Prime products and applications.
Required qualifications, capabilities, and skills
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent.
- Formal training and certification with at least 5+ years of experience (or equivalent expertise) in production support or technology operations within financial services, with strong exposure to trade processing and front‑to‑back workflows.
- Product knowledge in stock borrow/loan and synthetic prime brokerage; proven experience supporting trade booking platforms.
- Excellent SQL and stored procedure skills; experience with Sybase and Oracle.
- Proficiency in Linux/UNIX and strong scripting skills (Perl, Shell); ability to automate routine operational tasks.
- Hands‑on experience with ITRS Geneos and modern observability practices; familiarity with alert tuning and runbook automation.
- Understanding of networking, connectivity, and low‑latency trading environments; ability to diagnose complex, multi‑system issues.
- Strong analysis, problem‑solving, and investigation skills; demonstrated ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset.
- Excellent written and verbal communication skills with the ability to engage senior stakeholders and drive consensus.
- Experience executing processes aligned to the ITIL framework across incident, problem, and change management.
Preferred qualifications, capabilities, and skills
- Experience participating in disaster recovery testing and weekend release activities; prior leadership of DR events is a plus.
- Familiarity with ServiceNow Problem Management workflows and metric‑driven service improvement.
- Experience enhancing monitoring and observability for trading applications, including metric design and dashboarding.
- Exposure to automation and SRE initiatives (e.g., self‑healing, release automation) that reduce manual tasks and improve production stability.
- Working knowledge of one or more general‑purpose programming languages (e.g., Python) and/or infrastructure automation in hybrid/on‑prem and public cloud environments.