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Product Manager - Vice President
lead · Other
Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.
As a Product Manager – Vice President at JPMorgan Chase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;
Define product requirements with the ability to provide process improvements based on customer research and analysis;
Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;
Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;
Manage the in-market product, using appropriate KPI’s to improve customer experience and performance;
Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
Management and direction of third party vendors associated with your product.
Required qualifications, capabilities and skills
Domain expertise in customer onboarding European Countries
Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity
Track record of building end-to-end customer onboarding journeys and managing them in the market
Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios
JIRA/Confluence experience would be an advantage
Excellent client/stakeholder management skills.
Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development
Experience managing digital product analytics and the ability to define KPI’s and drive improvement through rigorous analysis and measurement
Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
The ability to define an appropriate product MVP and improve through feedback and iteration
The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
Must be capable of independent decision-making as well as able to take direction and work as a team player
Preferred qualifications, capabilities and skills
Good understanding of process mapping
Experience with Customer Relationship Management and Operations or Customer Service
Knowledge of Salesforce out of the box functionality and tools