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Product Manager, VP - Card Benefits Experience
senior · Other
The Digital Benefits experience delivers curated customer journeys that drive engagement through compelling customer value across financial products, commerce categories, and strategic partners. Our current focus is to enhance the Benefits experiences to deliver a personalized, visually engaging experience that is scalable, intuitive and helps customers easily understand and maximize the benefits offered by Chase and partners.
As a Vice President, Product Manager on the Benefits Experience team, you will shape the vision, strategy, and execution of customer-centric benefits experiences that help cardmembers discover, understand, activate, and maximize the value of their benefits. You will own the end-to-end product roadmap across key customer journeys and lead cross-functional teams to deliver innovative, data-driven solutions that improve engagement, personalization, self-service, and operational efficiency. This role requires a strategic product leader who can translate customer and business needs into measurable outcomes, influence stakeholders across business and technology functions, and drive execution in a fast-paced, highly regulated environment.
Job responsibilities:
Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at the leading edge of digital capabilities.
Manages discovery efforts and market research to uncover customer problems, target customer segments, and define impactful solutions.
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
Collaborates with design, engineering, research, and marketing teams to drive new features and optimization of existing ones.
Integrates data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives.
Identifies and champions innovative ideas across key customer journeys to increase customer satisfaction and engagement, and ensures CX consistency across channels.
Understands, manages, and communicates prioritization of features, with a mind toward user and business benefits and tradeoffs.
Manages stakeholder communications to ensure business needs are met, set, and manage expectations through effective written and oral communication
Operates within a risk-based framework by proactively identifying, assessing, and mitigating operational and technology risks across the CX product lifecycle through alignment with Compliance, Legal, Risk, and Controls.
Required qualifications, capabilities, and skills:
5+ years of product management experience, preferably with experience in credit cards or digital banking.
Advanced knowledge of the product development lifecycle, design and data analytics.
Proven ability to lead end-to-end product lifecycle activities including discovery, ideation, strategic development, requirements definition and value management.
Experience collaborating with UX design and research.
Demonstrable experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework.
Experience in defining and building out a product roadmap, prioritizing the backlog and ensuring all impacted teams are effectively delivering to drive business objectives.
Strong analytical orientation, including experience using product metrics, funnel analysis, customer insights, and KPI definition to inform prioritization and evaluate results.
Strong written and oral communication skills, including the ability to synthesize complex topics and communicate recommendations to senior stakeholders.
Experience operating in a regulated or risk-based environment, including partnership with Legal, Compliance, Risk, Controls, Privacy, or Information Security stakeholders.
Bachelor’s degree or equivalent practical experience.
Preferred qualifications, capabilities, and skills:
Experience in consumer credit cards, loyalty, offers, rewards, or benefits platforms; familiarity with benefits ecosystems (eligibility, fulfillment, partner dependencies) is strongly valued.
Experience with personalization or decisioning systems (segmentation, targeting, content rules, next-best-action), including governance and measurement.
Experience using experimentation and iterative delivery to optimize customer experience.
Track record of delivering customer experience improvements that are measurable and sustained over time.
Experience aligning multiple teams against shared platforms, APIs, and reusable components in a scaled organization.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.