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Lead Software Engineer - ServiceNow
lead · Technology / Software Development
We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. As a Lead Software Engineer at JPMorgan Chase within the technology solutions team you'll shape the technology solutions that drive strategic initiatives across the firm. In addition to helping the team lead with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills – including expertise in everything from data management to functional design – it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your colleagues, while promoting the values, culture and brand of JPMorgan Chase & Co.
Job Responsibilities:
- Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
- Be accountable for decisions that influence teams’ execution and implementation of processes and procedures
- Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
- Identify and mitigates issues to execute a book of work while escalating issues as necessary
- Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
- Follow and enhance the scrum practices for continuous team processes improvement
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities and skills
- Bachelor’s degree in Engineering or graduation from a reputed institution.
- Significant software development experience with proven ServiceNow architect/team lead responsibilities.
Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
- ServiceNow certifications: CSA, CAD, CIS–ITSM.
- Ability to translate business requirements into scalable technical solutions.
Experience leading teams of technologists and driving strategic initiatives. Hiring, developing, mentoring, and recognizing talent.
- Strong understanding of SDLC and ITIL practices.
- Expertise in resource allocation and project planning to deliver within timelines.
- Deep knowledge of ServiceNow architecture, data/security models, and application framework; strong integrations and authentication patterns.
- Proficiency in performance optimization (scripts, indexing, queries, tuning), Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components; committed to continuous learning.