Shape the future of customer acquisition while strengthening risk governance and operational excellence. Join the Becoming a Customer (BAC) team and play a critical leadership role driving risk, controls, audit readiness, and regulatory compliance across the customer acquisition journey. The BAC Product encompasses Offers, Shopping, and Account Opening experiences that serve millions of customers through digital and assisted channels. This role provides a unique opportunity to influence strategic product outcomes while ensuring a strong control environment and exceptional customer experience.
Job Summary
As a Product Manager within the Becoming a Customer (BAC) Product organization team, you will serve as the lead risk and controls product owner responsible for establishing and maintaining a comprehensive risk management framework across the customer acquisition ecosystem. You will partner with product, technology, controls, compliance, legal, audit, and operational stakeholders to identify, assess, monitor, and remediate risks while supporting product innovation and growth. Leveraging your expertise in risk governance, regulatory compliance, and product management, you will drive audit readiness, control effectiveness, and operational resilience for critical customer and banker-facing applications.
Job Responsibilities
- Establish and own the end-to-end risk and controls framework across Offers, Shopping, and Account Opening product domains.
- Develop and maintain risk registers, control inventories, and issue management processes aligned with firmwide standards.
- Design, implement, and monitor Key Risk Indicators (KRIs) and Key Control Indicators (KCIs) to proactively assess risk exposure.
- Lead Risk and Control Self-Assessments (RCSAs) and drive timely identification, escalation, and remediation of control gaps.
- Define and execute control testing strategies and ensure documentation supporting control effectiveness is maintained.
- Serve as the primary point of contact for internal audits, external audits, regulatory examinations, and control reviews.
- Coordinate audit walkthroughs, evidence requests, management action plans, and audit readiness activities.
- Track and drive remediation of audit findings, Matters Requiring Attention (MRAs), and regulatory commitments.
- Partner with product and technology teams to embed risk management into Agile delivery and product development processes.
- Develop executive-level risk reporting, dashboards, and governance materials for senior leadership.
- Foster a strong controls culture through stakeholder engagement, training, and accountability across the BAC organization.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience in product management, risk management, controls, audit, compliance, or a related discipline
- Advanced knowledge of risk governance frameworks, operational controls, and regulatory compliance requirements
- Experience leading cross-functional initiatives involving product, technology, controls, compliance, and audit teams
- Proven ability to manage complex risk programs, issue remediation, and control effectiveness assessments
- Strong analytical and problem-solving skills with the ability to translate risk insights into actionable business outcomes
- Exceptional verbal and written communication skills, including executive-level presentations and reporting
- Experience leveraging data and metrics to monitor risk posture and drive continuous improvement
- Demonstrated ability to influence stakeholders and drive results in a highly matrixed organization
- Strong understanding of product development lifecycles and Agile delivery methodologies
Preferred Qualifications, Capabilities, and Skills
- 10+ years of experience in risk management, controls, audit, or regulatory governance
- Experience supporting digital account opening, customer onboarding, offer management, or shopping platforms
- Knowledge of JPMC risk governance frameworks, control standards, and reporting processes
- Experience managing consent orders, regulatory remediation programs, or enforcement actions
- Familiarity with customer acquisition products and digital banking experiences
- Background working in Agile product organizations with embedded risk management practices
- Professional certifications such as CRISC, CISA, CRCM, CPA, CIA, or equivalent