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Experience Design, Vice President- Auto Lending
lead · Technology / Software Development
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As an Experience Design, Vice President in Auto Lending, you will lead and manage a small design team and help shape the design strategy and experience roadmap across key auto lending journeys. In this role, you will lead strategically important initiatives, drive innovation solutions to complex problems, and collaborate with partners across the organization. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.
Job responsibilities
- Partner with Product, Tech, Data, Risk/Legal/Compliance, and Marketing to shape the experience strategy and quarterly roadmap, balancing customer outcomes, business goals, and delivery constraints
- Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
- Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
- Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Expertise in written and verbal storytelling, crafting clear, engaging narratives that effectively clarifies complex concepts for diverse audiences
- Extensive experience facilitating workshops for product and experience design
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills
- People leadership and experience leading a small cross-functional design pod (UX + content), including setting clear expectations, running effective critiques, coaching, and developing talent through timely, actionable feedback
- Demonstrated ability to define experience strategy and roadmap for a product area, including synthesizing inputs (user needs, business goals, constraints), writing/aligning on a point of view, and driving prioritized delivery outcomes
- Strong cross-functional leadership with Product, Engineering, Data/Analytics, Operations, and Risk/Legal/Compliance—facilitating decisions, aligning stakeholders on tradeoffs, and unblocking execution without formal authority
- Advanced capability in end-to-end narrative strategy (information hierarchy, content structure, journey coherence), producing customer-ready experiences that make complex lending concepts easy to understand and act on
- Experience applying and evolving design systems and governance (patterns, standards, voice guidance, taxonomy/content models), improving consistency and quality across surfaces through measured iteration and adoption routines