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Senior Product Associate
senior · Other
Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.
As a Senior Product Associate at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry-leading customer service experience.
Job responsibilities
- Define the roadmap and objectives for our customer service operations technology platform
- Take responsibility for the successful delivery of the product, ensuring that it meets the acceptance criteria of your stakeholders
- Partner with the Tech Lead to ensure alignment and feasibility of product, technical vision, and requirements
- Create testing and implementation plans
- Ensure the product meets all legal, regulatory, risk, and control requirements
- Be hands-on, detail-oriented, and outcome-focused as well as a strong team player
Required qualifications, capabilities and skills
- Demonstrate expertise in delivering and scaling customer service operation technology products
- Have experience in a complex software environment with Agile/Scrum development
- Show strong experience with planning, prioritizing, and maintaining product backlogs
- Demonstrate strong experience assessing value, developing cases, and prioritizing stories, epics, and themes to ensure work focuses on those with maximum value and is aligned with product strategy
- Possess expert-level knowledge in Agile principles, processes, and best practices
- Exhibit strong experience with hypothesis-driven development, product experimentation, and product analytics
- Communicate strongly and feel comfortable explaining design, architecture, and roadmap to a wide range of audiences from both technology and business backgrounds
Preferred qualifications, capabilities and skills
- Good understanding of process mapping
- Experience with Customer Relationship Management and Operations or Customer Service
- Knowledge of Salesforce out of the box functionality and tools