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Head of Operational Risk Management - Executive Director
senior · Corporate Finance
You can help shape how we identify, assess, and manage operational risk—strengthening a culture of proactive risk awareness while supporting safe, sustainable business growth.
As a Head of Operational Risk Management at JPMorganChase within Private Banking in Switzerland, you will lead second-line operational risk oversight, partner with senior stakeholders, and help ensure our operational risk management framework is implemented consistently and effectively across the legal entity.
Job responsibilities
Oversee the legal entity risk assessment process in Switzerland and coordinate group-wide consistency
Assess and mitigate operational risks while ensuring compliance with internal policies and applicable regulations
Ensure alignment of the operational risk framework with Swiss Financial Market Supervisory Authority (FINMA) expectations and relevant European regulatory requirements
Participate in change management and new business initiatives by assessing operational risk and challenging the proposed control environment
Receive, log, and monitor operational incidents; oversee root-cause analysis and administrative follow-up
Monitor risk and incident mitigation plans and track the implementation of audit recommendations
Use data management and data analysis capabilities to enhance risk monitoring, reporting, and decision-making (including automation and process optimization)
Prepare clear, concise risk reports and presentations for governance bodies and central corporate functions
Contribute to oversight of generative artificial intelligence and large language model (LLM) risks and controls; support identification and analysis of emerging operational risk trends
Required qualifications, capabilities, and skills
University degree in Finance, Business, Law, or Economics (or a professional qualification deemed equivalent)
Minimum of eight years of relevant experience in banking operational risk, compliance, or audit at a mid-sized or large financial institution
Management experience (people leadership and/or leading major cross-functional initiatives) is required
Demonstrated ability to lead major risk initiatives successfully across private banking operations
Strong stakeholder management and influencing skills, with the ability to engage effectively with senior management
Excellent analytical skills and keen attention to detail
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Tableau
Practical experience using generative AI tools and large language models (LLMs), with the ability to contribute to associated risk oversight
Sound knowledge of data management and data analysis (or data science) and their use in process optimization, risk reporting, or automation
Fluency in English (spoken and written) and French and/or German
Compliance and/or legal experience
Prior experience working with regulators or regulatory agencies in financial services
Experience translating and interpreting laws, rules, and regulations relevant to operational risk
Preferred qualifications, capabilities, and skills
Compliance and/or legal experience
Prior experience working with regulators or regulatory agencies in financial services
Experience translating and interpreting laws, rules, and regulations relevant to operational risk