You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team , you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management, and service evolution.
- Execute day-to-day duties of the function and define and drive MIS requirements to support and improve the business processes supported.
- Act as the primary customer interface for day-to-day issues and queries.
- Demonstrate leadership skills and emerging management capability (e.g., Team Leader / SME).
- Coach and mentor less experienced team members and support overall team management responsibilities.
- Develop organizational functional goals, priorities, and service objectives aligned to the overall GT strategy.
- Create original documentation and update existing documentation.
- Act independently and leverage critical thinking.
- Advocate for the customer base when faced with infrastructure or business-critical issues.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
- Demonstrated strong experience in Network Operation.
- Expertise in one or more network technologies: Routing & Switching (LAN, WAN) including metropolitan-scale networks
- Expertise in IP services such as load balancing, Bluecoat proxies, and firewalls.
- Expertise in data center technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric).
- Expertise in optical technologies (Ciena).
- Experience working in a banking, exchange, or technology environment within a global organization.
- Understanding of network infrastructure components and how they are tracked and managed in various systems.
- Ability to use (or learn) scripting languages such as Python, Ansible, etc.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Preferred qualifications, capabilities, and skills
- Communicate clearly in writing and verbally.
- Collaborate effectively across teams and stakeholders.
- Prioritize competing demands in a high-pressure environment.
- Adapt quickly to changing priorities and technologies.